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Senior Administrative Assistant

2 months ago

Houston, Texas, United States San Jacinto College Full time
Job Summary

We are seeking a highly skilled and customer-focused Senior Administrative Assistant to join our team at San Jacinto College. As a key member of our student services department, you will provide exceptional support to students, employees, and visitors, ensuring a positive and welcoming experience on campus.

Key Responsibilities
  • Provide general information to visitors about admissions, financial aid, and advising processes.
  • Responsible for welcoming and directing prospective, new, and returning students, employees, and visitors to the appropriate department/service.
  • Serves as the first point of contact at the Welcome Desk for all visitors, offering a sincere and personal welcome to every guest.
  • Signs in and directs students and community members to the appropriate departments.
  • Provides information and support to students and visitors with a variety of enrollment and registration processes.
  • Maintains and demonstrates a broad knowledge of all student services departments and College policies.
  • Provides orientation, training, and supervision to student employees working the Welcome Desk.
  • Effectively determines visitors' needs and assists them accordingly with directions, information, or resources.
  • Triages student waiting areas during high traffic time to ensure students are assisted in a timely manner.
  • Provides general campus directions and event information and general campus information regarding hours of operation, college website access, and hours of operation for various college offices and service areas.
  • Maintains the physical appearance of the Welcome Desk and surrounding lobby area.
Requirements
  • High school diploma or equivalent.
  • Three years of office, clerical, customer service or administrative support experience; or an equivalent combination of education and experience to successfully perform the essential duties of the job.
  • Ability to demonstrate the College values.
  • Must project a professional image, have excellent telephone etiquette and communication skills.
  • Must be extremely accurate and have excellent proofreading, grammar and spelling skills.
  • Must be able to work in a team environment, be flexible with good public relations skills, work well with details and deadlines, balance multiple tasks, analyze and solve problems and work independently in a fast-paced office environment.
  • Basic skill level in Microsoft Office (Word, Excel & PowerPoint).
  • Must possess exceptional customer service and problem-solving skills.
  • Knowledge of Banner, Who's Next and all aspects of student registration, records, and admissions (preferred).
Preferred Qualifications
  • Above requirement plus one year of specialized or technical training beyond high school.
  • Above requirement including one or more years in a higher education environment.
Working Conditions

The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.