Dual Housekeeping Operations Manager

6 days ago


Lansing, Michigan, United States Concord Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Department Head to oversee the operations of our Housekeeping Department at our Hyatt House & AC Hotel in Lansing, MI. The successful candidate will be responsible for ensuring that our hotel's housekeeping standards are met and exceeded, while also providing exceptional customer service to our guests.

Key Responsibilities
  • Department Management: Manage the Housekeeping Department within budget, ensuring that all expenses are accurately forecasted and controlled.
  • Financial Management: Prepare and manage the department's annual budget, analyzing financial and operating information to adjust labor, supplies, and other costs as needed.
  • Staff Management: Recruit, select, train, and develop a skilled and motivated workforce, ensuring that all employees are trained in control procedures and consistently follow them.
  • Customer Service: Deliver exceptional customer service to our guests, responding promptly to their needs and ensuring that their expectations are met.
  • Quality Assurance: Maintain high standards of housekeeping, inspecting rooms, public areas, and laundry facilities to ensure that they meet our company's standards.
  • Safety and Security: Manage the safety program, ensuring that all employees are aware of and follow safety procedures, and that OSHA requirements are met.
  • Inventory Management: Maintain accurate inventory of guestrooms and housekeeping supplies, including month-end inventories.
  • Training and Development: Provide ongoing training and development opportunities for employees, empowering them to successfully perform their jobs.
  • Performance Management: Conduct performance appraisals, provide feedback, and make recommendations for employee development and growth.
  • Communication: Communicate effectively with employees, management, and guests, ensuring that all parties are informed and aware of departmental activities and goals.
Requirements
  • Education: High school diploma or equivalent required; degree in hospitality, business, or related field preferred.
  • Experience: Minimum 3 years of experience in housekeeping or a related field, with a proven track record of success in department management and customer service.
  • Skills: Strong leadership and communication skills, with the ability to motivate and develop a team; excellent problem-solving and analytical skills; ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and tuition assistance. We also offer opportunities for career advancement and professional development, as well as a fun and supportive work environment.



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