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Operations Manager
2 months ago
ABOUT THE POSITION
As a natural leader, you thrive in environments where you can guide and motivate others.
Your day begins with ensuring that your team is prepared and ready to meet the challenges ahead.
At work, you take charge, ensuring that all operations run smoothly, even overseeing your superiors when necessary.
This is your opportunity to step into a pivotal role.Domino's Pizza is seeking dedicated individuals for the position of Operations Manager.
This role demands a unique blend of skills, including decision-making, numerical proficiency, and the ability to juggle multiple tasks effectively.Join a company that values a fun and adaptable work culture. The experience you gain here will serve you well in your career. You've enjoyed our pizza; now it's your turn to help us excel in pizza delivery. Show us your leadership capabilities.
RESPONSIBILITIES AND REQUIREMENTS
As the Operations Manager, you will oversee all activities during your shift. This encompasses financial oversight, inventory management, cash handling, and customer relations. You are expected to set a standard for your team and adhere to all policies and procedures consistently.
Key Responsibilities:
Staffing, Documentation, Financial Management, Cash Handling, Food Oversight, Scheduling, Maintaining Standards, Customer Service Excellence, Attendance and Punctuality, Store Hygiene, Marketing Initiatives, Profit Maximization.
CAREER GROWTH
Many of our team members have advanced from entry-level positions to become successful franchise owners.
Opportunities abound, from delivery roles to management positions, and even to corporate operations.
INCLUSIVITY
We are committed to recognizing and valuing the diverse talents and contributions of all individuals. Our goal is to foster an environment where every team member can achieve their fullest potential, regardless of their background.
OVERVIEW
We take pride in our team members, and they take pride in being part of Domino's Pizza. Achieving excellence in pizza delivery requires a collaborative effort from exceptional individuals.
QUALIFICATIONS
General responsibilities for all team members include:
Operating equipment.
Stocking ingredients from delivery to storage and work areas.
Preparing food products.
Processing customer orders via phone.
Conducting inventory and completing related paperwork.
Maintaining cleanliness of equipment and facilities on a daily basis.
Training
On-the-job orientation and training will be provided.
Communication Skills
Ability to understand and provide clear written instructions.
Effective verbal communication with customers and colleagues to process orders both over the phone and in person.
Essential Skills
Ability to perform basic arithmetic operations accurately and swiftly (calculator use permitted).
Must be capable of making correct monetary change.
Strong verbal, written, and telephone skills for order processing.
Coordination between hands and eyes to perform tasks quickly and accurately.
Ability to enter orders using a computer or touchscreen.
WORK ENVIRONMENT
Exposure to:
Variable and sometimes challenging weather conditions when performing outdoor tasks.
In-store temperatures ranging from 36 degrees in coolers to over 90 degrees in certain areas.
Sudden temperature changes in work areas and outdoors.
Food odors and dust.
Confined spaces, including walk-in coolers.
Hot surfaces and tools, with temperatures reaching 500 degrees or higher.
Sharp objects and moving machinery.
SENSORY REQUIREMENTS
Ability to communicate effectively over the phone.
Near and mid-range vision for most in-store tasks.
Depth perception and the ability to distinguish between hot and cold surfaces.
PERSONAL ATTRIBUTES
The ability to lead teams, perform repetitive tasks, work independently and collaboratively, manage stress, adhere to strict quality standards, interact with people, analyze data, and make informed decisions.
PHYSICAL DEMANDS
Standing
Most tasks are performed while standing.
Walking
Occasional short-distance walking.
Work surfaces include ceramic tiles and linoleum in food processing areas. Heights of work surfaces range from 36 to 48 inches.
Sitting
Paperwork is typically completed at a desk or table.
Lifting
Bulk deliveries occur twice a week or more, requiring team members to unload using hand trucks.
Deliveries may include cases of ingredients weighing up to 50 pounds and measuring up to 3' x 1.5'.
Cases are usually lifted from the floor and stacked onto shelves up to 72 inches high.Carrying
Large cans weighing 3 pounds, 7 ounces, are transported from workstations to storage.
Occasionally, pizza sauce weighing 30 pounds is moved from storage to the front of the store.
Trays of pizza dough, weighing approximately 12 pounds each, are carried three at a time over short distances.
PushingTo move trays placed on dollies, requiring a force of up to 7.5 pounds.
Trays may also be pulled.
Climbing
Team members may occasionally navigate stairs or ladders for tasks such as changing prices on signs or performing maintenance.
Additional Job Details
Additional Job DetailsStooping/Bending
Forward bending is necessary at the pizza assembly station.
Toe room is available, but workers cannot flex their knees while standing at this station.
Duration of this position is approximately seconds at one time, repeated continuously throughout the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Occasionally performed to stock shelves and clean low areas.
Reaching
Reaching is performed continuously; up, down, and forward.
Workers may reach above 72 inches to operate oven controls, change prices on signs, and lift or lower objects from shelves.
Workers reach down for tasks such as scooping cornmeal or washing dishes.Workers reach forward when obtaining topping ingredients, cleaning surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous throughout the day.
Many activities require the use of one or both hands.
Shaping pizza dough necessitates frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven and when using the rolling cutter.
Frequent and/or forceful pinching is required in assembling cardboard pizza boxes.
Team members must be able to grasp cans, phones, pizza cutters, pizza peels, and pizza boxes.