Customer Service Representative
4 days ago
At RAM Mounts, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving issues in a timely and professional manner.
Key Responsibilities:- Provide top-notch customer service via phone, email, and other communication channels
- Diagnose and troubleshoot customer issues, escalating complex problems to internal teams as needed
- Collect and record customer information, resolving issues and following up as required
- Analyze transactions and correct errors to ensure accuracy of customer records
- Develop a thorough knowledge of our product line, pricing, estimated delivery times, and associated information
- Provide price quotations, receive orders, arrange for returns, replacements, and delivery of samples
- Perform associated duties as assigned by supervisor
- Serve as an internal resource to support Inside and Regional Sales Teams
- Employ strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines
- Minimum 5 years of experience working with customers to evaluate their needs
- Must have a track record of reliability and follow-through with great communication skills
- Experienced with MS Office Suite, MS Outlook, and customer order entry
- Employer-paid Medical, Dental, Vision, and Life Insurance
- Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
- 401k with up to 4% employer match
- Additional paid parental leave beyond state/federal offerings
- Quarterly catered lunch events for all employees
- RAM Mounts product discounts
This is a full-time position located on-site at our facility. A drug screening will be required as part of the hiring process.
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