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Service Desk Supervisor

1 month ago

Seattle, Washington, United States One Diversified LLC Full time

Service Desk Supervisor Job Description

**Job Summary:**

The Service Desk Supervisor is responsible for providing exceptional customer service to our clients. This role involves evaluating, coaching, training, and developing team members to ensure operational excellence.

**Key Responsibilities:**

* Provide daily direction and communication to the team to ensure timely and quality execution against client contracts and SLAs

* Monitor calls and identify opportunities for training

* Deliver committed SLAs across all channels

* Maintain the highest level of customer satisfaction

* Review tickets, calls, emails, and chats for procedure, process, and documentation accuracy

* Collaborate with Manager/Director to track, measure, and attain KPIs

**Requirements:**

* Strong leadership and communication skills

* Ability to work in a fast-paced environment

* Experience in customer service or a related field

* Strong analytical and problem-solving skills

**What We Offer:**

* Competitive salary and benefits package

* Opportunities for professional growth and development

* Collaborative and dynamic work environment

**How to Apply:**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.