Customer Service Supervisor

3 weeks ago

Seattle, Washington, United States Floor & Decor Holdings, Inc. Full time
Job Title: Connected Customer Supervisor

At Floor & Decor, we're committed to creating an exceptional shopping experience for our customers. As a Connected Customer Supervisor, you'll play a vital role in leading our customer service team and ensuring that our customers receive the best possible service.

Key Responsibilities:
  • Lead and manage a team of customer service associates to provide exceptional customer service and support.
  • Oversee inventory management and accuracy throughout the store, ensuring that products are properly stocked and displayed.
  • Process customer refunds and exchanges according to established guidelines, ensuring a seamless and efficient experience for our customers.
  • Assist customers with product selection and answer product-related questions, providing expert knowledge and guidance.
  • Partner with management to determine which products need SKUs, price changes, and returns, ensuring that our inventory is up-to-date and accurate.
  • Research and resolve inventory-related discrepancies, making adjustments as needed to ensure accuracy.
  • Audit reports, including inventory control, return of sale, and void reports, to ensure compliance with company policies and procedures.
  • Monitor incoming and outgoing trucks, ensuring that shipments are received and processed efficiently.
  • Audit the customer merchandise storage area weekly, resolving any issues with the CEM/Store Manager and Operations Manager.
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
  • Return products to the correct in-store location after customer merchandise returns.
  • Clean and stock products according to Floor & Decor's standards.
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store.
  • Responsible for supervising inventory movement within the store.
  • Available to open and/or close store in an effective manner.
Requirements:
  • Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
  • High school diploma and/or GED.
  • Minimum of 2 years of computer experience in a work environment.
Benefits:
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • A personal holiday and Volunteer Time Off program.
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
Working Conditions:
  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles.
  • Potential car travel to other stores for support.
  • Flexible hours to fit around your schedule.
  • On the job training.
  • Opportunity for advancement.
  • Our people are our most important asset, and we pride ourselves in teamwork.
  • Diverse perspectives and experiences are vital to our success, and Floor & Decor is committed to creating an inclusive culture.
Physical/Sensory Requirements:
  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat, or stand for long periods of time.

  • Customer Service Center Supervisor

    2 months ago

    Seattle, Washington, United States Mr Rooter Full time

    Are you a seasoned professional in customer service management looking for a rewarding opportunity? We are seeking a dedicated individual to lead our customer service operations at one of the largest plumbing service providers.About Us: We are a prominent plumbing company committed to delivering exceptional service. Our focus is on creating a supportive...

  • Service Desk Supervisor

    1 day ago

    Seattle, Washington, United States One Diversified LLC Full time

    Service Desk Supervisor Job Description **Job Summary:** The Service Desk Supervisor is responsible for providing exceptional customer service to our clients. This role involves evaluating, coaching, training, and developing team members to ensure operational excellence. **Key Responsibilities:** * Provide daily direction and communication to the team to...

  • Service Supervisor

    4 weeks ago

    Seattle, Washington, United States Ross Stores Full time

    At Ross Stores, we're committed to providing an exceptional shopping experience for our customers. As a Service Supervisor, you'll play a key role in ensuring our stores run smoothly and efficiently.Key Responsibilities:Lead a team of associates to provide excellent customer service and maintain a safe and secure shopping environment.Oversee daily store...

  • Customer Service Team Lead

    2 weeks ago

    Seattle, Washington, United States Whole Foods Market Full time

    Customer Service SupervisorAt Whole Foods Market, we're seeking a skilled Customer Service Supervisor to join our team. As a key member of our store leadership, you'll play a vital role in ensuring exceptional customer experiences and driving team success.Key Responsibilities:Supervise and delegate tasks to Team Members to optimize store operations and...

  • Clinical Supervisor

    22 hours ago

    Seattle, Washington, United States Downtown Emergency Service Center Full time

    About the RoleWe are seeking a highly skilled Clinical Supervisor to join our team at the Downtown Emergency Service Center (DESC). As a Clinical Supervisor, you will play a critical role in overseeing the SAGE program, which provides long-term case management services to individuals experiencing homelessness, mental illness, and substance use disorders.Key...

  • Customer Service Representative

    3 weeks ago

    Seattle, Washington, United States Whole Foods Market IP, L.P. Full time

    Job Title: Customer Service SupervisorAt Whole Foods Market, we are committed to providing exceptional customer experiences and fostering a positive work environment. As a Customer Service Supervisor, you will play a critical role in leading our Customer Service & E-Commerce programs, ensuring seamless checkout experiences, and driving business growth.Key...

  • Customer Service Representative

    23 hours ago

    Seattle, Washington, United States FedEx Full time

    Key Responsibilities:As a Retail Customer Service Associate at FedEx, you will be responsible for following instructions from supervisors and assisting other team members in performing store functions. You will also assist in the training of store team members and demonstrate consultative behaviors in a retail environment to understand each customer's...

  • Customer Service Representative

    3 weeks ago

    Seattle, Washington, United States Sea Mar Community Health Centers Full time

    Job SummarySea Mar Community Health Centers is seeking a highly skilled and customer-focused Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for providing exceptional customer service to patients and the public, processing inbound calls, and greeting callers in a friendly and enthusiastic manner.Key...

  • Service Desk Supervisor

    3 weeks ago

    Seattle, Washington, United States Starbucks Full time

    Service Desk Supervisor Job DescriptionAt Starbucks, we're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities.Job Summary:We're seeking a highly skilled Service Desk...

  • Customer Service Representative

    4 weeks ago

    Seattle, Washington, United States Home Depot Full time

    Job DescriptionAt Home Depot, we are seeking highly motivated and customer-focused individuals to join our team as Customer Service/Sales associates. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key Responsibilities:Provide fast,...

  • Nursing Supervisor

    5 days ago

    Seattle, Washington, United States Providence Health & Service Full time

    Job Title: Nursing SupervisorWe are seeking a skilled Nursing Supervisor to join our team at Providence Swedish Cherry Hill. As a Nursing Supervisor, you will play a critical role in providing leadership and direction to our Critical Care units, fostering a collaborative approach to care, and promoting operational and clinical best practices.Key...

  • Clinical Supervisor

    3 weeks ago

    Seattle, Washington, United States Downtown Emergency Service Center Full time

    Job Title: Clinical SupervisorAt Downtown Emergency Service Center, we are seeking a highly skilled and compassionate Clinical Supervisor to join our team. As a Clinical Supervisor, you will play a critical role in overseeing the delivery of high-quality mental health services to our clients.Job Summary:The Clinical Supervisor will be responsible for...

  • Customer Service Representative

    2 weeks ago

    Seattle, Washington, United States Penske Truck Leasing Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer at Penske Truck Leasing. As a key member of our team, you will be responsible for ensuring our customers receive exceptional service and their vehicles are fueled, clean, and safe for the road.Main...

  • Catering Services Supervisor

    3 weeks ago

    Seattle, Washington, United States Aramark Full time

    Job SummaryWe are seeking a highly skilled and experienced Catering Services Supervisor to join our team at Aramark. As a key member of our food service operations, you will be responsible for supervising, training, and managing the food service operation to ensure high-quality food production and exceptional customer service.Key ResponsibilitiesSupervise...

  • Guest Services Supervisor

    3 days ago

    Seattle, Washington, United States Lotte Hotel Americas Full time

    Job Title: Guest Services SupervisorWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at Lotte Hotel Americas. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.Key Responsibilities:Act as a liaison...

  • Customer Service Representative

    4 days ago

    Seattle, Washington, United States RAM Mounts Full time

    Customer Service RepresentativeAt RAM Mounts, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving issues in a timely and professional manner.Key...

  • IT Service Delivery Supervisor

    5 days ago

    Seattle, Washington, United States Neighborcare Health Full time

    Job Title: IT Service Delivery SupervisorNeighborcare Health is seeking an experienced IT Service Delivery Supervisor to lead our team in providing exceptional technical support to our staff and providers. As a key member of our IT leadership team, you will be responsible for ensuring timely and successful resolution of IT incidents and service requests.Key...

  • Retail Customer Service Representative

    2 weeks ago

    Seattle, Washington, United States FedEx Full time

    FedEx Retail Customer Service AssociateWe are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at FedEx. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide consultative customer service to understand...

  • Bell Services Supervisor

    4 days ago

    Seattle, Washington, United States AccorHotel Full time

    Bell Services SupervisorUnder the direction of the Director of Guest Services, the Bell Services Supervisor will play a pivotal role in ensuring the smooth and efficient operation of Bell Services, Door Services, and Valet Services. This role is crucial in providing engaging, sincere, and personalized service to our guests at the Fairmont Olympic Hotel.Key...

  • Retail Customer Service Representative

    5 days ago

    Seattle, Washington, United States FedEx Full time

    Job Title: Retail Customer Service AssociateFedEx is seeking a Retail Customer Service Associate to join our team.Key Responsibilities:Follow instructions from supervisors and assist other team members in performing store functions.Assist in the training of store team members.Demonstrate consultative behaviors in a retail environment to understand each...