Customer Service Supervisor
3 weeks ago
At Floor & Decor, we're committed to creating an exceptional shopping experience for our customers. As a Connected Customer Supervisor, you'll play a vital role in leading our customer service team and ensuring that our customers receive the best possible service.
Key Responsibilities:- Lead and manage a team of customer service associates to provide exceptional customer service and support.
- Oversee inventory management and accuracy throughout the store, ensuring that products are properly stocked and displayed.
- Process customer refunds and exchanges according to established guidelines, ensuring a seamless and efficient experience for our customers.
- Assist customers with product selection and answer product-related questions, providing expert knowledge and guidance.
- Partner with management to determine which products need SKUs, price changes, and returns, ensuring that our inventory is up-to-date and accurate.
- Research and resolve inventory-related discrepancies, making adjustments as needed to ensure accuracy.
- Audit reports, including inventory control, return of sale, and void reports, to ensure compliance with company policies and procedures.
- Monitor incoming and outgoing trucks, ensuring that shipments are received and processed efficiently.
- Audit the customer merchandise storage area weekly, resolving any issues with the CEM/Store Manager and Operations Manager.
- Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
- Return products to the correct in-store location after customer merchandise returns.
- Clean and stock products according to Floor & Decor's standards.
- Point of contact for e-commerce team members to contact regarding inventory availability in the store.
- Responsible for supervising inventory movement within the store.
- Available to open and/or close store in an effective manner.
- Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
- High school diploma and/or GED.
- Minimum of 2 years of computer experience in a work environment.
- 401k with discretionary company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- A personal holiday and Volunteer Time Off program.
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
- While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles.
- Potential car travel to other stores for support.
- Flexible hours to fit around your schedule.
- On the job training.
- Opportunity for advancement.
- Our people are our most important asset, and we pride ourselves in teamwork.
- Diverse perspectives and experiences are vital to our success, and Floor & Decor is committed to creating an inclusive culture.
- Ability to lift 25 pounds or more on a consistent basis.
- Ability to sit, squat, or stand for long periods of time.
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