Customer Service Representative

3 weeks ago


Seattle, Washington, United States Sea Mar Community Health Centers Full time
Job Summary

Sea Mar Community Health Centers is seeking a highly skilled and customer-focused Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for providing exceptional customer service to patients and the public, processing inbound calls, and greeting callers in a friendly and enthusiastic manner.

Key Responsibilities:

  • Process inbound calls and respond to patient inquiries in a timely and professional manner.
  • Greet callers and provide assistance with medical appointments, patient information, and other related tasks.
  • Utilize sound problem-solving skills to resolve customer complaints and issues.
  • Maintain a high level of work ethic and professionalism in a fast-paced call center environment.
  • Work effectively in a team environment to achieve call center goals and objectives.

Requirements:

  • Bilingual in English/Spanish.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced call center environment.
  • High school diploma or equivalent required.
  • C.N.A or Medical Assistant preferred.

What We Offer:

  • A competitive hourly rate of $20.00.
  • A comprehensive benefits package, including medical, dental, vision, and prescription coverage.
  • A 401(k)/Retirement plan.
  • Paid-time-off starting at 24 days per year + 10 paid Holidays.

How to Apply:

To apply for this position, please submit your application through our website or email Terri Alvarez, Call Center Supervisor and Referral Tracking Supervisor, at terrialvarez@seamarchc.org.



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