IT Support Specialist
3 weeks ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Simplicity Group Holdings. The successful candidate will be responsible for providing technical support to our staff, troubleshooting network equipment and infrastructure, and performing server and network administration/maintenance.
Key Responsibilities:
- Respond to internal customer IT needs via helpdesk ticket or phone request, quickly assess the technical support needed, and find a solution
- Perform basic computer repair services such as motherboard replacements, hard drive replacements, operating system reinstalls, virus removals, and ordinary computer troubleshooting and repair services
- Perform on-site and/or remote analysis, diagnosis, and resolution of complex hardware/software problems for a variety of end users and recommend and implement corrective solutions
- Responding to client requests via phone or email for support of their network/server/workstation equipment
- Perform scheduled maintenance on client equipment
- Perform new installations of computer and network equipment
- Accurately document customer network and computer details in our CRM system
- Clearly and accurately communicate with customers
Requirements:
- Ability to diagnose and fix computers
- Basic knowledge of all current releases of Windows Operating System, Google Workspace (GSuite), Microsoft Office 365 Applications
- Ability to perform Virus/Malware/Spyware detection and removal and be familiar with common removal software
- High School diploma or GED required; Associate's Degree / IT Degree preferred
- Minimum 2-years experience required
- Experience providing help desk support to users via telephone/email/remotely
- Experience with mainstream router/switch and access points from vendors such as Cisco, SoinicWall, Ubiquiti, Netgear, Dlink
- Working knowledge and a strong grasp of networking principles such as TCP/IP, DNS, Windows Networking, Network Printing, Internet Routing
- Experience with IP phones systems and or IP camera systems a plus
Core Competencies:
- Be personable and possess strong customer service skills
- Proven multi-tasking ability, able to prioritize effectively
- Ability to manage time and work responsibly without supervision
- Must be available to work in the office M-F, 8:30 AM to 5:30 PM and be available for rotating on-call shifts on holidays and weekends
Compensation:
- Base: $45,000 - $50,000, based on experience
- Annual Bonus: 5% target
- Employee benefits (health, 401k, life, etc.)
- Paid Time Off
- Free / Paid Parking
Location:
Wall Township, NJ preferred; can also sit in Summit, NJ, Phoenix, AZ, or Bloomington, MN
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