IT Support Specialist

1 day ago

Jersey City, New Jersey, United States ApTask Full time
About the Role

We are seeking a skilled and versatile IT Support Specialist to join our team at ApTask. As a Hybrid IT Support Technician, you will be responsible for providing comprehensive support to our organization's IT infrastructure, including hardware maintenance and troubleshooting, as well as handling IT helpdesk queries.

Key Responsibilities
  • Install, configure, and maintain computer hardware and peripherals, including desktops, laptops, printers, scanners, and other related devices.
  • Diagnose and resolve hardware issues, such as faulty components, connectivity problems, or performance bottlenecks.
  • Collaborate with vendors and suppliers to ensure the timely repair and replacement of defective hardware.
  • Manage the entire lifecycle of IT hardware assets, including procurement, installation, configuration, and disposal.
  • Respond to and resolve user inquiries, technical issues, and service requests promptly and professionally via various channels (phone, email, chat, or in person).
  • Provide end-user support for software applications, operating systems, and network-related concerns.
  • Document and track all support activities in a ticketing system, ensuring accurate and timely updates.
  • Assist with the installation, configuration, and troubleshooting of software applications on user devices.
  • Collaborate with the IT team to ensure compliance with licensing agreements and software asset management policies.
  • Support system administration tasks, such as user account management, access control, and security permissions.
  • Monitor system performance, identify potential issues, and implement necessary measures to ensure optimal performance and reliability.
  • Assist with network troubleshooting and connectivity issues, including LAN/WAN, VPN, and wireless networks.
  • Collaborate with network administrators to ensure network stability and security.
  • Create and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.
  • Contribute to the development of standard operating procedures (SOPs) and best practices for IT support.
  • Conduct training sessions or workshops to enhance user knowledge and self-help capabilities.
  • Provide guidance and support to users regarding IT policies, procedures, and best practices.
Requirements
  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in a hybrid IT support role, encompassing both hardware maintenance and IT helpdesk responsibilities.
  • Strong knowledge of computer hardware components, operating systems, networking protocols, and software applications.
  • Proficiency in troubleshooting hardware and software issues, both remotely and on-site.
  • Familiarity with ticketing systems and IT service management (ITSM) tools.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively.
  • Customer-focused mindset with a dedication to providing exceptional user support.
  • Strong problem-solving and analytical skills to diagnose and resolve complex IT issues.
  • Ability to work independently, manage priorities, and handle multiple tasks simultaneously.
  • Industry certifications, such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP), are a plus.
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.

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