Client Relations Expert

2 weeks ago

Virginia Beach, Virginia, United States Haynes Furniture The Dump Full time


Position Overview: Customer Care Specialist

Are you passionate about providing outstanding service? We are looking for enthusiastic individuals to take on the role of Customer Care Specialists, where you will play a crucial role in delivering top-notch customer experiences. As a Customer Care Specialist, your efforts will directly influence customer satisfaction and loyalty. Your responsibilities will include facilitating smooth interactions, addressing concerns, and enhancing our brand's reputation in the retail sector. Your commitment will create a positive impact on our valued customers.

THIS POSITION REQUIRES ONSITE PRESENCE.

Company Overview:

At Haynes Furniture and The Dump, we offer KING SIZE career opportunities.

As a family-owned business for over four generations, we have been dedicated to providing exceptional value since our inception in Norfolk, Virginia. Our guiding principle has always been to offer our customers more for their money. For more than 125 years, we have upheld this commitment, striving to inspire our community to prioritize quality, value, and service. This strong dedication has allowed us to expand from a single store to one of the largest home furnishings retailers in the nation, making comfort and luxury accessible to all through our:

World-Class Websites

The Dump Luxe Factory Outlets

Key Responsibilities:
  • Manage incoming and outgoing communications, including calls, online chats, and emails, to ensure customer satisfaction.
  • Assist customers by providing information regarding products, purchases, and scheduling deliveries or pickups.
  • Facilitate online transactions, including managing shopping carts and order modifications.
  • Ensure accuracy and completeness of orders, including payment verification to avoid delays.
  • Act as an advocate for customers by coordinating product repairs, service requests, and warranty claims.
  • Process transactions and address customer inquiries and concerns efficiently.
  • Provide solutions for issues related to damaged items and delivery challenges.
  • Collaborate with the Customer Care Leadership Team to achieve optimal customer resolutions.
  • Assist customers with inquiries related to financing options.
  • Respond to social media messages and reviews in a timely and professional manner.
Requirements:
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent customer service abilities and a genuine enthusiasm for helping customers.
  • Effective problem-solving skills and strong time management capabilities.
  • Previous experience in customer service or support is preferred.
  • Proficiency in MS Office, Excel, and web-based applications.
  • Familiarity with social media platforms is advantageous.
  • Education and Training:
  • Education: High school diploma.
  • Experience: 1-2 years of customer service or call center experience preferred. Training will be provided for the right candidate. Proficiency in a second language is a plus.

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