Verizon Client Relations Specialist
2 months ago
About ProSol: We are a leading Customer Service and Sales organization dedicated to providing exceptional service options to our clients. Our team is composed of innovative thinkers and driven professionals committed to excellence in the industry.
Position Overview: The Verizon Customer Support Advisor plays a crucial role within our Customer Service and Sales division. This position is responsible for implementing best practices and enhancing processes that align with customer care goals and sales performance.
Key Responsibilities:
- Engage with customers from provided lead lists, progressing towards building new business and nurturing existing relationships.
- Respond to inquiries regarding order status, payments, products, promotions, and technical issues to ensure a seamless customer experience.
- Exhibit active listening skills, demonstrating emotional intelligence in challenging situations, and empathizing with customers to foster a positive interaction.
- Acquire in-depth product and service knowledge by participating in relevant client meetings focused on technology, sales promotions, and product updates.
- Develop strong leadership and interpersonal skills to enhance team dynamics.
- Drive sales initiatives through effective promotional campaigns.
- Bachelor's degree in business, marketing, or a related field.
- A proven track record of exceeding performance targets with a commitment to excellence.
- Availability for full-time hours, including weekends.
- Willingness to travel periodically for professional development and networking opportunities.
- Demonstrated patience, empathy, and a genuine passion for customer service.
- Strong confidence and public speaking abilities.
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Verizon Client Support Specialist
2 months ago
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