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Client Relations Specialist

2 months ago

Virginia Beach, Virginia, United States Medix Full time

Position Overview:

Medix is seeking a dedicated Client Relations Specialist to support a prominent health system. This role focuses on delivering exceptional service to our clients in the healthcare sector.

  • Work Schedule: Monday to Friday, Full-time (8am-6pm) - Commitment to these hours is essential.
  • Role Type: In-person position with potential for remote work based on performance.
Key Qualifications:
  • Proficient in computer applications.
  • Strong verbal and written communication skills.
  • Ability to solve problems and resolve conflicts effectively.
  • 1-3 years of experience in customer service.
  • Experience in healthcare or insurance customer service is preferred, with knowledge of commercial insurance policies being advantageous.
Job Responsibilities:
  • Member Support: Address inquiries from members through various communication channels, ensuring accurate and timely information regarding their insurance coverage and benefits.
  • Issue Management: Investigate and resolve concerns related to billing, coverage, and claims, ensuring high levels of member satisfaction.
  • Benefit Clarification: Provide clear explanations of insurance benefits and policy details to assist members in understanding their plans.
  • Claims Support: Aid members in navigating the claims process, including tracking claim statuses and assisting with follow-ups.
  • Record Keeping: Maintain precise documentation of member interactions, ensuring compliance with company policies.
  • Regulatory Compliance: Follow all regulatory requirements and stay updated on changes in insurance regulations.
  • Interdepartmental Collaboration: Work alongside other teams to resolve complex issues and enhance member support.
  • Process Enhancement: Identify and suggest improvements to enhance the customer service experience.

Medix specializes in healthcare staffing, partnering with leading health systems. We provide comprehensive health, vision, and dental insurance, along with a sick leave policy and a weekly pay schedule.