Client Relations Specialist

2 weeks ago


Virginia Beach, Virginia, United States World Insurance Associates LLC Full time

Overview
World Insurance Associates is a distinctive insurance organization that combines leading products and services from major providers with personalized service from local agents.

Established in 2011, World has rapidly emerged as one of the fastest-growing insurance brokers in the United States, boasting over 2,200 employees across more than 210 offices throughout North America.

We specialize in a variety of insurance lines, including personal and commercial insurance, surety and bonding, employee benefits, financial and retirement services, as well as human capital management solutions.

Position Summary
The Client Service Representative will play a crucial role in supporting insurance producers by addressing client needs, which includes managing annual enrollments, additions, terminations, and more.

Key Responsibilities
- Assist insurance producers in fulfilling client requirements
- Lead communications during open enrollment periods with insurance carriers
- Support client HR and benefits teams in their interactions with insurance carriers
- Aid client employees with insurance-related appeals

Qualifications
- Bachelor’s degree or equivalent experience preferred
- Experience in group health insurance and employee benefits is essential
- Minimum of one year of experience in insurance client service
- Strong teamwork abilities
- Excellent prioritization skills
- Outstanding communication skills
- Active listening skills with a focus on service orientation
- Proficient phone etiquette
- Effective email communication capabilities
- Familiarity with Microsoft Office and client-relationship or agency-management software
- Proficiency in Spanish is a plus

Equal Employment Opportunity
At World Insurance Associates (WIA), we embrace and support diversity. We believe that a team rich in varied thoughts, experiences, and perspectives enhances our employees, our products, and our community.

WIA is proud to be an equal opportunity employer, committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Furthermore, WIA is dedicated to making reasonable accommodations for known physical or mental limitations of qualified applicants or employees with disabilities, unless such accommodations would impose an undue hardship on our business operations.



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