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Client Relations Specialist

2 months ago

Virginia Beach, Virginia, United States Hair Club Full time
About Us:

We are a mission-driven organization that recognizes the transformative power of hair, enhancing the happiness, security, and confidence of our clients. Our comprehensive range of hair restoration solutions caters to all types and stages of hair loss.

Role Overview:

As a Client Relations Specialist, you will serve as the initial point of contact for all clients and visitors, ensuring a warm and inviting atmosphere that excites clients about their hair journey.

This role transcends the traditional receptionist position, allowing you to make a meaningful impact in clients' lives by helping them regain their confidence and pursue their aspirations.

Key Responsibilities:
  • Welcome all clients and visitors with a friendly demeanor, maintaining a positive attitude and assisting with reasonable requests.
  • Handle incoming calls in a timely and professional manner, providing accurate information and directing calls appropriately while minimizing disruption to current clients.
  • Address minor client concerns using critical thinking and problem-solving skills, communicating any escalating issues to the Client Relationship Manager and Center Manager.
  • Ensure accurate entry of all client transactions by selecting the appropriate service/product codes and payment methods.
  • Manage scheduling activities effectively, including advance bookings, wait times, service accuracy, and appointment confirmations.
  • Support the styling team by assisting with scheduling, documentation, appointment changes, retail/service add-on sales, and various administrative tasks.
  • Perform other reasonable duties as assigned.
Qualifications:

• Minimum of one (1) year of previous guest service experience.

• Familiarity with point of sale systems and other business software.

• Strong focus on delivering exceptional client experiences.

• Friendly, outgoing communication style with an empathetic approach.

• Ability to engage and respond to the needs and interests of others.

• Professional communication with all individuals within the organization.

• Excellent organizational and time management skills.

• Capability to work under pressure and meet deadlines.

• Self-motivated and able to work independently.

• Professional appearance.

Hair Club is an equal opportunity employer, committed to fostering an inclusive work environment for all. We celebrate the diverse experiences, perspectives, and cultural backgrounds that each employee contributes to our workplace. Our goal is to create an environment where employees feel respected, valued, and empowered, with team members leading the way in promoting and sustaining an inclusive workplace.