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Client Service Representative

2 months ago

Waltham, Massachusetts, United States Intelliswift Full time

Job Title:
Associate Customer Service Rep

Job Duration: 3+ Months

Job Location:
Remote

Job Overview:

Intelliswift is dedicated to providing exceptional support for our clients. As a key member of our Customer Service team, you will play a vital role in assisting families with their inquiries and ensuring the smooth delivery of our services.

Our mission is to deliver high-quality customer service that meets the needs of our clients while maintaining the integrity of our operations.

We are seeking motivated individuals who are eager to contribute to a growing organization within the biotech industry.


Key Responsibilities:

- Provide outstanding support to clients by addressing inquiries and resolving issues
- Ensure the accurate processing and delivery of client information
- Collaborate with cross-functional teams to enhance customer satisfaction
- Manage inbound and outbound communications effectively
- Build and maintain strong relationships with clients
- Assist in the resolution of order discrepancies and customer complaints
- Participate in ongoing training and development to improve service delivery

Required Skills:

- Strong understanding of customer service principles and practices
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize effectively
- Proven reliability and a commitment to excellence
- Familiarity with data entry and basic computer skills
- Experience in a customer service or contact center environment is preferred

Education:

- Bachelor's degree with 0-2 years of experience in customer service
- Associate degree with 2 years of experience in customer service
- High school diploma with 4 years of experience in customer service

Additional Qualifications:

- Bilingual skills are a plus but not required
- Ability to handle escalated customer issues with professionalism
- Commitment to maintaining high standards of service quality
- Willingness to participate in training programs as needed.