Patient Service Representative

7 days ago


Indianapolis, Indiana, United States St. Elizabeth Healthcare Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at St. Elizabeth Healthcare. As a key member of our healthcare team, you will be responsible for ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.

Key Responsibilities
  • Collect and verify patient demographic and insurance information
  • Schedule appointments and manage patient flow
  • Collect co-pays and outstanding balances
  • Ensure accurate and timely completion of daily close out procedures
  • Process referrals, outpatient test scheduling, and pre-certification
  • File and distribute patient information and incoming mail
  • Provide exceptional customer service and communicate effectively with patients, physicians, and staff
Requirements
  • High School Diploma or equivalent required
  • 1 year of experience in a customer service role or medical office setting
  • Knowledge of Excel, Word, Outlook, and PowerPoint
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits
  • No nights, holidays, or weekends (except for Urgent Care and After-Hours Clinics)
  • Paid Time Off
  • Medical, Dental, and Vision benefits
  • 403b with match
  • Opportunity for career growth and professional development


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