Resort Ambassador

3 days ago


Williamsburg, Virginia, United States Spinnaker Resorts Full time

**Job Summary**

The Gate Attendant position at Spinnaker Resorts serves as the evening and weekend contact to owners and guests, providing general information, check-in assistance, and first-class customer service. This role is responsible for securing all common areas on the property.

**Key Responsibilities**

  • Work with the Director of Operations and Operations Supervisor to establish and maintain an efficient and accurate gatehouse operation.
  • Assist guests and owners with requests and answer questions while providing friendly and accurate information about the resort and surrounding area.
  • Perform rounds on property; securing locations as needed and reporting same on the Security Report.
  • Maintain presence at the gatehouse when not assisting guests or conducting security rounds.
  • Complete Incident Reports in a timely manner and keep the supervisor informed of any incidents that occur during the work shift.
  • Maintain security and cleanliness of common areas of the gatehouse and surrounding areas.
  • Secure all property in common areas as directed in the procedure book.
  • Investigate and report all guest relations issues and take appropriate action to resolve problems.
  • Report and investigate maintenance issues as needed.
  • Provide assistance to guests experiencing problems with keys as needed and report the issue to Maintenance for corrective measures.
  • Distribute check-in and check-out materials for front desk operation as necessary.
  • Maintain communication with other departments; inform departments of events/issues that may affect their operations and keep informed of other departments' activities that may impact Security.
  • Exhibit a friendly and professional appearance and demeanor to all guests.
  • Maintain complete knowledge of guest relations procedure book.
  • Follow AED policy and procedure manual.
  • Follow all established policies and procedures, e.g., uniform standards.

**Additional Responsibilities**

  • Maintain knowledge of Activities programs.
  • Maintain an appropriate and professional appearance.
  • Perform additional or different duties, from those set forth above, to address business needs and changing business practices as assigned by the supervisor or designee.


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