Room Quality Supervisor

2 weeks ago


Williamsburg, Virginia, United States Kingsmill Resort Full time
Overview: This role is pivotal in overseeing the guest room attendant team, ensuring that daily tasks are executed efficiently and that Kingsmill Standards for cleanliness and quality are upheld.

Key Responsibilities:
  • Adheres to all policies, procedures, service standards, and communication protocols.
  • Maintains professional appearance and uniform standards.
  • Supervises staff in designated areas to guarantee timely completion of assignments.
  • Encourages best practices and provides coaching to team members as needed, addressing areas for improvement.
  • Conducts individual coaching sessions to clarify responsibilities and ensure performance meets expectations.
  • Trains all new employees, including temporary and seasonal staff, to meet operational demands.
  • After staff shadowing, evaluates performance to ensure adherence to standards and retrains as necessary.
  • Holds team members accountable for their daily responsibilities and communicates issues to management as they arise.
  • Performs daily inspections of assigned areas to confirm all tasks are completed, including lock-offs, VIP presentations, and public spaces, while reporting maintenance concerns.
  • Provides timely feedback to staff based on daily inspections, highlighting both strengths and areas for improvement.
  • Manages and secures assigned equipment and supplies, ensuring proper maintenance.
  • Engages in cleaning duties as required, regardless of the season.
  • Ensures public areas and huts are kept tidy and free from debris.
  • Maintains organized records for the assigned area and staff, sharing relevant information with management.
  • Executes deep cleaning and general cleaning tasks in designated areas.
  • Restocks housekeeping supplies at the end of each shift.
  • Cleans communal areas following morning briefings as per the rotation schedule.
  • Assists management with monthly inventory checks of linens.
  • Reviews the daily Do Not Disturb list and ensures proper communication with dispatch.
  • Performs additional duties as assigned by management.
Qualifications:
  • Possession of a valid driver's license with a satisfactory driving record.
  • Minimum age of 18 years.
  • Strong attention to detail and a commitment to quality.
  • Effective interpersonal and communication skills.
  • Proven ability to lead a team.
  • Basic reading, writing, and mathematical skills.
  • Proficient computer skills.
  • Physical capability to lift or carry up to 50 pounds and perform various physical tasks for extended periods.
  • High school diploma or GED equivalent.
  • Comprehensive understanding of housekeeping operations.
  • At least one year of housekeeping experience in a full-service hotel or resort setting.
  • Previous experience in a supervisory or inspection role is preferred.
  • Availability to work various shifts, including days, nights, weekends, and holidays.


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