Technology Support Specialist
4 weeks ago
Overview
The Technology Support Specialist will provide day-to-day technology support and helpdesk services to the enterprise, ensuring the strategic development and ongoing upkeep of all enterprise platforms. This role requires a strong attention to detail, excellent communication skills, and the ability to work collaboratively with various departments.
Key Responsibilities
- Provide technical support to ACE students, faculty, and staff via phone, email, and in-person
- Manage and resolve technical issues related to hardware, software, and network infrastructure
- Collaborate with IT teams to ensure seamless integration of technology solutions
- Develop and maintain knowledge base articles and documentation for end-users
- Participate in on-call rotation to provide after-hours support
- Stay up-to-date with emerging technologies and best practices in IT support
Requirements
- 2+ years of experience in IT support or a related field
- Strong knowledge of Microsoft and Apple operating systems, hardware, and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; bachelor's degree preferred
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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