IT Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at Roessel Joy Technology. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our staff, ensuring that our technology infrastructure runs smoothly and efficiently.
Key Responsibilities:
Provide technical support and assistance to staff members, including troubleshooting and resolving technical issues
Assist with managing local technology to increase reliability, security, interoperability, and effectiveness of customer work while reducing costs
Understand and effectively discuss services and software provided by IT Service
Gather feedback and evaluate the impact of IT Service offerings
Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
Support a variety of operating systems and applications
Assist with hardware and software asset tracking and inventory management
Troubleshoot video conference and telecommunications systems
Requirements:
Two year's experience in a similar role
Strong knowledge of Windows 10 and MAC OS
Experience troubleshooting Windows 10, MAC OS, Office Suite, Internet Explorer, VPN/network
Ability to diagnose problems and provide solutions and escalate to the appropriate expertise area
Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Knowledge of MS Office products, including, but not limited to, Outlook, PowerPoint, Word, and Excel
Excellent customer service skills
Strong organizational skills
Ability to multi-task and manage tasks with varying priorities
Sound judgment and problem-solving skills
Qualifications:
Required to be in office M-F
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