Customer Success Representative
7 hours ago
Vibe is a rapidly expanding self-serve streaming TV ad platform dedicated to democratizing access to TV advertising for small and medium-sized businesses.
We are building a more efficient and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone.
Founded in 2022 by serial entrepreneurs, engineers, and adtech veterans, Arthur Querou (ex YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup), Vibe has already achieved significant milestones.
Key Accomplishments:
- Onboarded over 2,000 clients
- Achieved $20M in revenue
- Run over 1B ad impressions on TV
We are on track to reach $60M in revenue this year and over $200M by 2025. Our ultimate goal is to help 1,000,000 businesses advertise on TV.
Your MissionAs a Customer Success Manager, you will work closely with Vincent, Team Lead, and Quentin, COO, to build a customer-centric culture, optimize operations, and drive revenue growth through strategic customer engagement.
Your Key Objectives:
- Increase upsell and reduce churn by providing regular, relevant touch points and highlighting key platform features.
- Develop greater, more accurate knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).
- Set up personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).
- Provide regular feedback to the product team to implement relevant automation and optimize the user experience.
- Lead by example in adopting a customer-first approach that encourages continuous learning and adaptation.
The Tools We Use:
Planhat, Intercom, Looker, BigQuery
What We're Looking ForWe're seeking a highly skilled and experienced Customer Success Manager to join our team.
Requirements:
- 2+ years of experience in mid-market or enterprise account management with a proven track record of customer success.
- A strong understanding of CRM systems, customer data analytics, and process optimization.
- Excellent communication and interpersonal skills that enable you to influence effectively at all levels.
- Ability to thrive in a cross-functional collaboration environment and drive teamwork across departments.
- Strategic thinking with a focus on continuous improvement and innovation.
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