Customer Success Representative

7 hours ago


New York, New York, United States VIBE Full time
About Vibe

Vibe is a rapidly expanding self-serve streaming TV ad platform dedicated to democratizing access to TV advertising for small and medium-sized businesses.

We are building a more efficient and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone.

Founded in 2022 by serial entrepreneurs, engineers, and adtech veterans, Arthur Querou (ex YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup), Vibe has already achieved significant milestones.

Key Accomplishments:

  • Onboarded over 2,000 clients
  • Achieved $20M in revenue
  • Run over 1B ad impressions on TV

We are on track to reach $60M in revenue this year and over $200M by 2025. Our ultimate goal is to help 1,000,000 businesses advertise on TV.

Your Mission

As a Customer Success Manager, you will work closely with Vincent, Team Lead, and Quentin, COO, to build a customer-centric culture, optimize operations, and drive revenue growth through strategic customer engagement.

Your Key Objectives:

  1. Increase upsell and reduce churn by providing regular, relevant touch points and highlighting key platform features.
  2. Develop greater, more accurate knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).
  3. Set up personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).
  4. Provide regular feedback to the product team to implement relevant automation and optimize the user experience.
  5. Lead by example in adopting a customer-first approach that encourages continuous learning and adaptation.

The Tools We Use:

Planhat, Intercom, Looker, BigQuery

What We're Looking For

We're seeking a highly skilled and experienced Customer Success Manager to join our team.

Requirements:

  • 2+ years of experience in mid-market or enterprise account management with a proven track record of customer success.
  • A strong understanding of CRM systems, customer data analytics, and process optimization.
  • Excellent communication and interpersonal skills that enable you to influence effectively at all levels.
  • Ability to thrive in a cross-functional collaboration environment and drive teamwork across departments.
  • Strategic thinking with a focus on continuous improvement and innovation.


  • New York, New York, United States Customer Service Open House Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...


  • New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...


  • New York, New York, United States Atrium Staffing Full time

    About Atrium Staffing: As a leading staffing agency, we pride ourselves on fostering a collaborative and innovative work environment where our team members can thrive. Our mission is to provide exceptional service to our clients and candidates, and we're seeking a talented individual to join our team as a Customer Success Associate.Client Overview: Our...


  • New York, New York, United States JOOR Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Success Associate to join our team at JOOR. As a Customer Success Associate, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their success and growth on our platform.Key ResponsibilitiesDevelop a Trusted Advisor Relationship: Establish...


  • New York, New York, United States Zocdoc Full time

    About the RoleZocdoc is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving practice performance and ensuring our healthcare providers achieve their goals on the Zocdoc platform.Key ResponsibilitiesPractice Performance Management:...


  • New York, New York, United States Upway Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Success Specialist to join our Operations team at Upway. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring a seamless buying and selling experience, and driving customer satisfaction.Key ResponsibilitiesCustomer Support:...


  • New York, New York, United States Venn-Corp Full time

    About Venn-CorpWe're a pioneering team of innovators and engineers with roots in real estate who are building cutting-edge technology to transform the resident and operator experience in multifamily communities everywhere. Since our inception in 2016, we've been focused on creating human-centered, tech-driven tools and experiences for seamless living. Today,...


  • New York, New York, United States NYC Health Hospitals Full time

    Job Description**About the Role**The Customer Success Specialist is a key member of the NYC Health + Hospitals team, responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey. This role requires a strong understanding of the system and the ability to quickly route members to the appropriate resolution and...


  • New York, New York, United States NYC Health Hospitals Full time

    Job Description**About the Role**The Customer Success Specialist is a key member of the NYC Health + Hospitals team, responsible for supporting MetroPlusHealth members and other key stakeholders across the customer's journey. This role requires a strong understanding of the system and the NYSOH processes to quickly route members to the appropriate resolution...


  • New York, New York, United States Monday Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our platform.Key Responsibilities:Build strong relationships with clients to understand their...

  • Customer Success Lead

    2 weeks ago


    New York, New York, United States Nationstaff Full time

    Client Success LeaderNationstaff is seeking a Client Success Leader to join our dynamic team and foster enduring partnerships with our esteemed clients. As an integral member of our Customer Success division, you will be pivotal in guaranteeing that our clients receive outstanding support and direction. Key Responsibilities:Establish and cultivate...


  • New York, New York, United States CHAOS LABS INC Full time

    {"title": "Customer Success Manager", "description": "Unlock the Power of Chaos LabsAt Chaos Labs Inc., we're revolutionizing the way crypto protocols manage risk and optimize capital efficiency. As a Customer Success Manager, you'll play a critical role in ensuring our clients achieve their desired outcomes by leveraging our cutting-edge risk management and...


  • New York, New York, United States Persado Full time

    Job OverviewCompensation Package: $160,000 to $170,000 annually, with variations based on experience, location, and market conditions.About Us:Persado is the leading provider of Motivation AI technology, enabling brands to create personalized messaging at scale that motivates individuals to engage and take action. Our platform is trusted by major brands such...


  • New York, New York, United States Monday Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Professional to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our platform, and driving business growth.Key Responsibilities:Build...


  • New York, New York, United States Optimize Partners Full time

    About Optimize Partners: Optimize Partners is a dynamic B2B SaaS organization focused on enhancing business processes through innovative software solutions. We are on the lookout for a Senior Customer Success Manager to enhance our team. Position Overview: As a Senior Customer Success Manager, you will be pivotal in ensuring our enterprise clients derive...


  • New York, New York, United States Fastly Full time

    About the RoleFastly is seeking an experienced professional to lead our Customer Performance Operations and Strategy efforts. As a key member of our team, you will be responsible for driving business growth and customer satisfaction through the development and implementation of strategic initiatives.Key ResponsibilitiesDrive Business Growth: Develop and...


  • New York, New York, United States adjust Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Adjust. As a Senior Customer Success Manager, you will be responsible for maintaining strong relationships with our existing clients and ensuring their success through the utilization of our suite of tools.About the RoleDrive retention and growth...


  • New York, New York, United States Therma-Tru Full time

    Job SummaryTherma-Tru is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for building relationships and driving orders with targeted dealers, builders, and architect segments within a territory.Key ResponsibilitiesDevelop and execute sales strategies to meet or exceed...


  • New York, New York, United States Jobot Full time

    About the RoleWe are seeking an experienced Director of Customer Success to lead our team of Customer Success Managers (CSMs) in delivering exceptional customer experiences and driving business growth. As a key member of our leadership team, you will be responsible for developing and implementing a scalable customer success strategy that aligns with our...


  • New York, New York, United States Integral Ad Science Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, adoption, and revenue growth across our partners.Key ResponsibilitiesClient Relationship Management: Manage client...