Customer Success Representative

5 days ago


New York, New York, United States Atrium Staffing Full time
About Atrium Staffing:
As a leading staffing agency, we pride ourselves on fostering a collaborative and innovative work environment where our team members can thrive. Our mission is to provide exceptional service to our clients and candidates, and we're seeking a talented individual to join our team as a Customer Success Associate.
Client Overview:
Our client, a well-established consumer products company, is seeking a highly skilled Customer Success Associate to join their team. This role will be responsible for providing exceptional customer service and support to clients across all brands. The ideal candidate will be able to react quickly to customer issues and provide timely support to ensure a positive customer experience.
Position Overview:
We're looking for a Customer Success Associate who possesses excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will be highly organized, articulate, and able to maintain a professional demeanor in all interactions with clients.
Responsibilities of the Customer Success Associate:
  • Provide exceptional customer service by assisting clients with their inquiries and concerns
  • Respond to client inquiries in a timely and professional manner
  • Utilize client feedback and insights to improve customer satisfaction and ensure a seamless experience
  • Organize and prioritize client cases while maintaining a positive attitude
  • Establish and maintain strong relationships with clients through open and interactive communication
  • Follow established communication procedures and guidelines
  • Analyze and report on client performance metrics as requested
Qualifications for the Customer Success Associate:
  • 1 to 2+ years of customer service experience, or a related field involving heavy client interaction
  • Excellent verbal communication, interpersonal, and listening skills
  • Ability to maintain composure in high-pressure situations and prioritize tasks effectively
  • Strong organizational skills and decision-making capabilities
  • Resourcefulness and problem-solving skills
  • Proficiency in CRM systems, such as Zendesk and Salesforce
Education Requirements:
  • Bachelor's degree preferred, but not required
Benefits:
  • Atrium Staffing offers a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities


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