Customer Success Manager

9 hours ago

New York, New York, United States CHAOS LABS INC Full time
{"title": "Customer Success Manager", "description": "Unlock the Power of Chaos Labs

At Chaos Labs Inc., we're revolutionizing the way crypto protocols manage risk and optimize capital efficiency. As a Customer Success Manager, you'll play a critical role in ensuring our clients achieve their desired outcomes by leveraging our cutting-edge risk management and optimization solutions.

Key Responsibilities:
  • Manage and own customer relationships from onboarding to full integration, ensuring a robust engagement framework that encompasses performance evaluations, growth initiatives, issue resolution, and feedback loops.
  • Take an active role in protocol governance forums, representing Chaos Labs and communicating our analyses, research work, and tools.
  • Identify the ongoing needs of our clients, working alongside our data science and engineering teams to build a solution, and communicating it back to our partners and their communities.
  • Maintain relationships and communications with delegates to ensure they actively participate in votes and are constantly educated on our work.
  • Develop and optimize processes and engagement models for external customers and internal teams, ensuring efficiency and effectiveness in communication and service delivery.
  • Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and new feature ideas that will add value to our customers.
  • Collaborate closely with sales to identify and capitalize on renewal and expansion opportunities.
Requirements:
  • 2+ years of experience in customer success, account management, or sales in web3.
  • Excellent verbal and written communication skills, ability to explain complex topics straightforwardly to both crypto-native and novice audiences.
  • Strong analytical abilities with excellent organizational skills and attention to detail.
  • Exceptional interpersonal skills with a knack for building relationships.
  • Excitement around crypto/web3 and desire to truly integrate yourself into the ecosystem.
  • History of 0-1 process and program creation where you find problems, prioritize, and solve them with minimal oversight.
  • Ability and willingness to travel up to 30% of the time, both domestically and internationally, to meet with clients, attend industry events, and support remote teams.

We're looking for a skilled and enthusiastic Customer Success Manager to join our NYC team and lead the relationships with our clients and partners. If you're passionate about crypto, web3, and delivering exceptional customer experiences, we'd love to hear from you

", "lang_code": "en-US"}

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