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Customer Success Representative

2 months ago


New York, New York, United States JOOR Full time
About the Role

We are seeking a highly skilled and motivated Customer Success Associate to join our team at JOOR. As a Customer Success Associate, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their success and growth on our platform.

Key Responsibilities
  • Develop a Trusted Advisor Relationship: Establish and maintain a deep understanding of our clients' business needs and goals, providing tailored solutions to drive their success.
  • Drive Customer Adoption: Collaborate with clients to ensure seamless onboarding and adoption of our platform, providing training and support as needed.
  • Identify and Pursue Growth Opportunities: Analyze client data and market trends to identify opportunities for growth and expansion, developing and executing strategies to drive revenue and customer satisfaction.
  • Provide Exceptional Customer Service: Respond promptly to client inquiries and concerns, providing timely and effective solutions to ensure their satisfaction and loyalty.
  • Collaborate with Cross-Functional Teams: Work closely with our sales, marketing, and product teams to ensure alignment and effective communication with clients.
Requirements
  • 1+ Years of Experience: Proven experience in account management, sales, or a related field, with a strong track record of success.
  • Excellent Communication Skills: Strong written and verbal communication skills, with the ability to effectively communicate with clients and internal stakeholders.
  • Business Acumen: Strong understanding of business operations and market trends, with the ability to analyze data and develop strategic plans.
  • Collaboration and Adaptability: Ability to work effectively in a fast-paced environment, with a strong focus on collaboration and adaptability.
What We Offer
  • Competitive Salary and Commission: A competitive salary and commission structure, with opportunities for growth and advancement.
  • Collaborative and Dynamic Work Environment: A collaborative and dynamic work environment, with a strong focus on teamwork and innovation.
  • Professional Development Opportunities: Opportunities for professional development and growth, with a focus on helping you achieve your career goals.