Front Desk Service Agent

1 week ago


Portage, Michigan, United States Homewood Suites Kalamazoo-Portage Full time
Job Description:

The Front Desk Service Agent will be responsible for providing exceptional guest service to ensure a memorable stay. This includes greeting and registering guests, handling requests, and resolving issues in a professional and courteous manner.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk
  • Maintain a clean and organized workspace
  • Operate the telephone switchboard and ensure prompt responses to guest inquiries
  • Handle check-ins and check-outs efficiently
  • Familiarize yourself with hotel amenities, services, and local attractions
Requirements:
  • High School diploma or equivalent required; College course work in related field helpful
  • Experience in a hotel or a related field preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service
  • Demonstrate ability to multi-task, be detail-oriented, and problem-solve
  • Must be able to convey information and ideas clearly
Compensation:

$45,000 - $55,000 per year, depending on experience

Benefits:
  • Competitive salary
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


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