Front Desk Service Agent
1 week ago
The Front Desk Service Agent will be responsible for providing exceptional guest service to ensure a memorable stay. This includes greeting and registering guests, handling requests, and resolving issues in a professional and courteous manner.
Responsibilities:- Greet and welcome all guests approaching the Front Desk
- Maintain a clean and organized workspace
- Operate the telephone switchboard and ensure prompt responses to guest inquiries
- Handle check-ins and check-outs efficiently
- Familiarize yourself with hotel amenities, services, and local attractions
- High School diploma or equivalent required; College course work in related field helpful
- Experience in a hotel or a related field preferred
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service
- Demonstrate ability to multi-task, be detail-oriented, and problem-solve
- Must be able to convey information and ideas clearly
$45,000 - $55,000 per year, depending on experience
Benefits:- Competitive salary
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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