Front Desk Clerk

4 weeks ago

Portage, United States Hotel Equities Full time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Springhill Suites in Portage & MI

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.
  • Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations
  • Be friendly, thorough, accurate and efficient in performing Check-ins
  • Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Use the guests' names
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Assist guests' with laundry/dry cleaning needs
  • Know of incoming VIPs
  • Follow all applicable Company Standard Operating Procedures.
  • Perform other assignments as directed by the General Manger.
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
  • Maintain effective communication through the use of meetings, log books and bulletins
  • Be available to help other departments in emergency situations
  • Adhere to all work rules, procedures and policies established by the company including, but not
  • limited to those contained in the associate handbook.
  • Safety and Security Skills
  • Properly handle and account for keys
  • Be knowledgeable of policies regarding emergency procedures and security concerns
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
  • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
  • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
  • Have full understanding of franchise honors program
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
  • Verifies all information on reservations check-in; name, address, method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Report potential sales contacts to the sales department protection of guests' room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment

Other:
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

  • Front Desk Manager Assistant

    4 weeks ago

    Portage, Michigan, United States Homewood Suites Kalamazoo-Portage Full time

    About the RoleWe are seeking a highly motivated and organized Front Desk Manager Assistant to join our team. The successful candidate will be responsible for managing front desk operations, including checking-in and checking-out guests, handling room assignments, and responding to guest inquiries.Key Responsibilities:Manage front desk operations, including...

  • Front Desk Representative

    22 hours ago

    Portage, Michigan, United States Aimbridge Hospitality Full time

    OverviewAimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels across the globe.Job SummaryWe are seeking a skilled and friendly Front Desk Agent to join our team at the Courtyard Kalamazoo Portage. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room...

  • Front Desk Attendant

    4 days ago

    Portage, Michigan, United States D1 Training - Kalamazoo Full time

    Exciting OpportunityWe are seeking a highly motivated and enthusiastic Front Desk Attendant to join our team at D1 Training - Kalamazoo. As an integral part of our operations, you will be responsible for ensuring a positive experience for athletes and guests.

  • Front Desk Associate

    2 weeks ago

    Portage, Michigan, United States Hiemstra Optical Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Hiemstra Optical. As the first point of contact for patients, this individual will play a critical role in providing exceptional customer service and ensuring a seamless experience for all visitors.

  • Store Front Desk Coordinator

    2 weeks ago

    Portage, Indiana, United States Wal-Mart Stores , Inc. Full time

    **Job Summary:** Store Front Desk CoordinatorAbout the Job: We are seeking a highly organized and detail-oriented individual to join our team as a Store Front Desk Coordinator. As a key member of our front-of-store team, you will be responsible for greeting customers, processing transactions, and maintaining a clean and organized store environment.Salary:...

  • Front Desk Service Agent

    4 weeks ago

    Portage, Michigan, United States Homewood Suites Kalamazoo-Portage Full time

    Job Description:The Front Desk Service Agent will be responsible for providing exceptional guest service to ensure a memorable stay. This includes greeting and registering guests, handling requests, and resolving issues in a professional and courteous manner.Responsibilities:Greet and welcome all guests approaching the Front DeskMaintain a clean and...

  • Front Desk Agent

    5 months ago

    Portage, United States Homewood Suites Kalamazoo-Portage Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Hotel Front Desk Coordinator

    3 days ago

    Portage, Michigan, United States Aimbridge Hospitality Full time

    Becoming a part of our team means being part of a company that prioritizes excellence in customer service and hotel operations.As a Hotel Front Desk Coordinator, you will be working in a fast-paced environment, providing top-notch service to our guests and contributing to the overall success of the hotel.We offer a competitive compensation package and...

  • Courtesy Clerk

    1 week ago

    Portage, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid...

  • Hotel Receptionist

    4 weeks ago

    Portage, Michigan, United States Aimbridge Hospitality Full time

    Front Desk Agent Job SummaryThis position requires a friendly and efficient individual who can provide exceptional customer service to our guests.We are seeking a skilled Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for greeting and registering guests, making and modifying reservations, and providing...

  • Front Desk Representative

    2 weeks ago

    Portage, Michigan, United States D1 Training - Kalamazoo Full time

    Company OverviewD1 Training - Kalamazoo is a small business in Portage, MI. We aim to provide an engaging, fun, and rewarding experience for our clients.We strive to be the go-to destination for athletes in the greater Kalamazoo area, connecting people through health and fitness while creating a welcoming environment that's more than just a gym.

  • Front Desk Associate

    2 days ago

    Portage, Indiana, United States H&R Block Full time

    About Us: H&R Block is a trusted name in tax preparation and financial services. As a Receptionist, you will be part of a team that values integrity, respect, and teamwork.The Job: We are seeking a highly motivated Receptionist to join our team. Your responsibilities will include:Welcoming clients and responding to their inquiriesMatching clients with...

  • Customer Service Representative

    3 days ago

    Portage, Michigan, United States Aimbridge Hospitality Full time

    At Aimbridge Hospitality, we are seeking a highly skilled and dedicated Customer Service Representative to join our team as a Hotel Front Desk Coordinator.We offer a competitive hourly salary of $14.50 and require Weekend availability for this full-time position.The successful candidate will be responsible for providing exceptional guest service, registering...

  • Hotel Receptionist

    4 weeks ago

    Portage, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a Front Desk Agent to join our team at the Courtyard Kalamazoo Portage. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring that all guests have a memorable stay.Responsibilities:Greet and register guests in a friendly and welcoming manner.Answer guest inquiries about hotel services,...

  • Medical Office Associate

    2 days ago

    Portage, Indiana, United States Hirebridge Organic Full time

    About Our Company Culture">Lakeshore Bone & Joint Institute prioritizes a work-life balance and offers a competitive benefits package to attract top talent. As a Registration Specialist, you will play a vital role in ensuring seamless patient experiences and providing exceptional customer service.Your Key Responsibilities">Manage front desk operations,...

  • Courtesy Clerk

    8 months ago

    Portage, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid...

  • Associate Team Leader

    5 days ago

    Portage, United States H&R Block Full time

    551708BR Title: Associate Team Leader Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive...

  • Associate Team Leader

    7 days ago

    Portage, United States H&R Block Full time

    552218BR Title: Associate Team Leader Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive...