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Director of Business Development, HVAC
2 months ago
Job Summary:
We are seeking an experienced Executive Director, HVAC Operations to join our team at Genius Road, LLC. As a key member of our leadership team, you will play a pivotal role in the launch and growth of our commercial warranty offering.
About the Role:
The Executive Director, HVAC Operations will serve as the subject matter expert for our HVAC business, developing and implementing product positioning and messaging strategies to differentiate our offerings in the market. You will leverage your knowledge of the HVAC industry and relationships with repair companies to develop customer partnerships and provide sales support.
Key Responsibilities:
- Develop and implement product positioning and messaging strategies to differentiate our offerings in the market
- Leverage knowledge of the HVAC industry and relationships with repair companies to develop customer partnerships and provide sales support
- Bring a combination of technical and operational experience to provide oversight and ensure customer problems and opportunities are addressed
- Advocate for user needs at every step and ensure seamless customer experiences
Requirements:
- At least 6 years of operational experience in the HVAC industry
- Experience managing and improving the business across all facets of marketing, sales, and operations, including management of the P&L
- Adept at documenting workflows, process development, and improving customer experience leveraging a technology-based solution
- Progressive critical thinking skills needed to find actionable solutions to complex challenges and articulate complex concepts to diverse audiences
- Self-starter with a track record of managing multiple priorities in a fast-paced environment, demonstrating accountability, work ethic, and sense of urgency
- Deep understanding of and appreciation for great customer experiences
About Genius Road, LLC:
Genius Road, LLC is a Certified Women's Business Enterprise and an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive work environment. All employment decisions are made based on qualifications, merit, and business need.
