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Personal Banking Specialist

2 months ago

Williamsburg, Kansas, United States First Bank & Trust Full time
About the Role

The Senior Personal Banker will be responsible for delivering exceptional customer experiences in a dual role function. This role will provide an in-branch customer experience by handling every customer need, including sales and service, consumer loan origination, and teller transactions as needed. Utilizing a needs-based selling approach, the Senior Personal Banker will provide solutions based on customer needs and preferences. In addition, this position will be responsible for referrals to other lines of business to meet the customer's financial needs. The Senior Personal Banker will work with the banking team to achieve banking center goals and strive to improve the profitability of the banking center.

Key Responsibilities
  • Provide exceptional customer service while identifying sales opportunities and promoting bank products or services to customers.
  • Build relationships by actively monitoring the status of key customer relationships to promote business growth and service quality.
  • Effectively listen to customers, identify needs, and expand and deepen customer relationships.
  • Adapt to differences in customers and respond to verbal and non-verbal cues.
  • Present solutions through product benefits, establish a clear difference, overcome resistance, ask for the business, complete the sale, nurture relationships, and establish methods for follow-up.
  • Work collaboratively with the banking team to achieve customer service and sales objectives.
Requirements
  • High School Diploma or equivalent, associate or bachelor's Degree.
  • 3-5 years of experience in sales and customer service.
  • Previous teller or cash handling and consumer loan experience preferred.
Benefits
  • Full insurance benefits, including health, dental, vision, short-term and long-term disability.
  • 20 days of paid time off plus 11 paid holidays.
  • 401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution.
  • Tuition reimbursement and student debt assistance.
  • Employee Assistance Program, Perkspot employee discount program, and much more.
Targeted Salary Range

$28.05