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Customer Service Representative

2 months ago

Williamsburg, Virginia, United States TowneBank Richmond Full time

**Job Summary**

TowneBank Richmond is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional service to our customers, handling monetary transactions, and maintaining accurate records.

**Key Responsibilities**

• Handle customer transactions, including deposits, withdrawals, and account inquiries

• Maintain accurate records and balance cash drawers

• Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner

• Stay up-to-date on bank policies and procedures, as well as federal laws and regulations

• Promote TowneBank Richmond's products and services to customers

• Work collaboratively with other team members to achieve business objectives

• Maintain a professional appearance and behavior at all times

**Requirements**

• High school diploma or equivalent required; associate's or bachelor's degree preferred

• Prior cash handling experience and/or six months bank teller experience highly desired

• Basic computer skills, including Microsoft Office and bank software programs

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• Physical ability to exert up to 50 pounds of force occasionally, use arms and legs, and sit most of the time

**What We Offer**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance