Insurance Service Specialist
1 week ago
We are seeking a committed professional to become an integral part of our dynamic team as an Insurance Service Specialist. In this position, you will be essential in providing exceptional support to our insurance clients and policyholders.
About the Company:
At CityScape Metro Group, we have achieved extraordinary growth exceeding 400% in the last year by prioritizing excellence. Recognized among the top 1% of Realtors globally under 40, we are distinguished as one of the fastest-growing Real Estate firms in the Northern Virginia, DC, Maryland region. Explore your potential with us through numerous opportunities for career progression.
Key Responsibilities:
- Accurately process modifications to client policies based on the information provided
- Maintain comprehensive records of customer interactions and proactively follow up on their feedback
- Respond to incoming inquiries related to insurance policies, coverage concerns, consumer complaints, and general questions
- Address client issues and complaints, propose appropriate solutions, and ensure resolution
- Stay informed about current marketing strategies to effectively respond to insurance-related inquiries
Qualifications:
- Previous knowledge of insurance policies and schedules is advantageous
- Strong interpersonal, communication, and active listening skills are crucial
- Prior experience in customer service is required
- Ability to utilize databases for client information management and Microsoft Office for document preparation
- A high school diploma or GED equivalent is mandatory
Compensation:
$60,000 - $80,000 annually
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