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Personal Banking Specialist

2 months ago

Williamsburg, Iowa, United States Hills Bank Full time
*This position is eligible for a Spanish proficiency pay differential*

SCHEDULE: Monday through Friday and every other Saturday for an average of 40 hours per week.

BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families.

ROLE OVERVIEW:

Deliver exceptional service to clients while addressing their financial needs through various retail banking functions. A Retail Banker 3 will have mastered and consistently apply all skills expected of the Retail Banker 1 and 2 roles, while also acquiring and utilizing additional skills defined for this level within the Retail Banker Career Path. This position serves as a trusted resource for clients and regularly uses knowledge and experience to assist and support team members.

KEY RESPONSIBILITIES:

Service Requests:
  • Process all standard banking transactions presented by clients in person, through drive-up, via night depository, mail, or digitally.
  • Manage cash and maintain an individual cash drawer to fulfill client requests.
  • Assist clients with access to safe deposit boxes, ensuring compliance with all procedures.
  • Address both routine and complex maintenance and service requests, guiding less experienced team members as needed.
  • Identify client banking needs and recommend appropriate solutions for both prospective and existing clients.
New Accounts:
  • Support the bank's overall sales initiatives through direct sales of deposit products, consumer loans, and related services.
  • Efficiently open various types of deposit accounts, including checking, savings, and money market accounts, as well as certificates of deposit and IRAs.
  • Effectively manage credit card, consumer lending, and home equity lending requests.
  • Ensure proper onboarding of new accounts and relationships.
Relationship Management:
  • Develop, manage, and enhance client relationships through ongoing interactions and recognition of key life events.
  • Adhere to defined banking processes to ensure a consistent, positive experience for clients and success for the branch team.
  • Utilize the bank's Customer Relationship Management (CRM) system to personalize client interactions and maintain accurate records.
  • Proactively engage with clients through various communication channels and promotional campaigns.
  • Maintain comprehensive knowledge of bank products and services to effectively refer clients to appropriate departments.
ADDITIONAL DUTIES:
  • Participate in bank events and represent the bank in professional associations and community organizations.
  • Assist bank personnel with inquiries regarding account statuses and other banking matters.
  • Serve as a role model and mentor for less experienced team members, providing support and guidance.
  • Maintain professional expertise through ongoing education and training opportunities.
  • Perform other duties as assigned.
EDUCATION AND REQUIREMENTS:
  • High school diploma required; an associate's degree or bachelor's degree preferred.
  • Minimum of 2 years of Retail Banker experience or equivalent.
  • Completion of all training and evaluation requirements in the Retail Banker Career Path necessary for transition from Retail Banker 2 to Retail Banker 3.
  • Must meet the requirements of the SAFE Act, including registration with the Nationwide Mortgage Licensing System & Registry.
  • Availability to work additional hours as required.
  • Participation in community events annually.
EQUAL OPPORTUNITY EMPLOYER