Patient Financial Services Associate
2 weeks ago
Healthcare Account Specialist
Join a dedicated team of professionals committed to making a positive impact in the lives of patients by assisting them in managing their medical financial obligations. Our collaborative environment focuses on providing patients with comprehensive information and resources to help them navigate their medical expenses effectively.
We are specifically seeking candidates residing in our licensed states: Alabama, Arizona, Colorado, Louisiana, Mississippi, Missouri, Nebraska, New Mexico, Ohio, North Carolina, South Carolina, Tennessee, Texas, and Wyoming.
Company Culture
At Professional Finance Company, Inc., we prioritize career development, work-life balance, team collaboration, and financial rewards. Our career advancement initiatives include a badge program that allows representatives to enhance their skills and progress within the organization by achieving certifications in various job responsibilities.
We promote a flexible, hybrid work model, acknowledging the significance of balancing personal and professional commitments. This flexibility contributes to overall job satisfaction and employee retention.
Employee Benefits
· Comprehensive Medical, Dental, and Vision coverage
· Health Savings Account (HSA) and Flexible Spending Account (FSA)
· Supplemental insurance options
· 401(k) plan with profit-sharing matching
· Six paid holidays plus one floating holiday
· Standard workweek: Monday to Friday (no weekends)
· Remote work eligibility
Role Overview
In this call center position, you will deliver exceptional customer service while assisting patients from various healthcare facilities across the nation in resolving their medical debts. Key responsibilities include:
· Addressing inquiries from patients regarding their accounts
· Negotiating, processing, and documenting payments
· Educating patients on their financial responsibilities
· Communicating insurance details
· Adhering to HIPAA regulations
Qualifications
Ideal candidates will possess:
· A high school diploma or GED
· A positive and enthusiastic demeanor
· Compassion and empathy towards others
· Experience in a medical office setting (preferred but not required)
Compensation
Starting pay ranges from $15 to $18 per hour, with additional monthly incentives based on performance metrics. We also offer bonuses for achieving targets and receiving positive feedback from patients, recognizing and rewarding our employees' dedication and hard work.
If you believe you align with our values and qualifications, we encourage you to consider this opportunity.
Equal Opportunity Employment
Professional Finance Company, Inc. is an equal opportunity employer, providing fair employment opportunities to all employees and applicants while prohibiting discrimination and harassment of any kind.
Compensation details: $15 - $18 Hourly Wage
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