Patient Registration Specialist

2 weeks ago

Greeley, Colorado, United States Orthopaedic & Spine Center of the Rockies PC Full time
Job Overview

Are you dedicated to providing exceptional service to patients in a dynamic and supportive environment? At Orthopaedic & Spine Center of the Rockies, we have been a leader in orthopedic care for over 50 years, and we are expanding our team with individuals who are aligned with our mission.

The Patient Registration Specialist is responsible for performing essential clerical tasks related to patient registration, collecting necessary insurance and demographic information, and securing appropriate referrals or authorizations for patient appointments. This role collaborates closely with the Business Office and Front Desk Team Lead to prioritize customer service during check-in and ensure all daily responsibilities are fulfilled efficiently and accurately. Keeping current reference materials on insurance plans is also a key aspect of this position.

Key Responsibilities

  • Welcomes and checks in patients and visitors according to established protocols, directing them to the appropriate clinic areas. Ensures the clinic is operational on time, following the established checklist and adequately staffed for patient volume.
  • Aims for outstanding customer service by treating patients and visitors with professionalism and courtesy at all times. Monitors the waiting area to ensure patients are accommodated and keeps them informed of estimated wait times, offering assistance as needed.
  • Maintains up-to-date reference materials on insurance plans as provided by management.
  • Investigates insurance information provided by patients to accurately identify participation with our center and understand referral requirements.

Qualifications

  • A High School Diploma or equivalent is required.
  • At least 1 year of experience in a customer-facing service role; experience in a medical office reception setting is advantageous.
  • Proficient in Microsoft Office Suite or similar software, as well as scheduling and medical records applications. Ability to quickly adapt to a multi-line phone system is essential.
  • Core competencies include customer service, interpersonal communication, teamwork, punctuality, and confidentiality.

Work Environment

This role is situated in a typical medical office setting, which may involve regular interruptions and distractions such as ringing phones, staff and patients moving through the area, and conversations. The position is primarily sedentary but requires the ability to navigate an office environment and operate office equipment, including computers, printers, telephones, and fax machines. Frequent communication with patients, healthcare providers, and colleagues is necessary, utilizing various tools such as telephones and email.

Benefits:

  • Comprehensive Medical, Dental, & Vision coverage
  • Life and AD&D Insurance
  • Participation in Retirement savings and profit-sharing plans
  • Employee Assistance Program
  • Paid Holidays & Paid Time Off
  • Company-sponsored events
  • Annual merit increases

Orthopaedic & Spine Center of the Rockies is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. We are committed to providing a work environment free of discrimination and harassment, basing all employment decisions on business needs, job requirements, and individual qualifications without regard to race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, disability status, or veteran status.

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