Bilingual Patient Service Representative

3 days ago


Greeley, Colorado, United States Centauri Health Solutions Full time
Job Summary

Centauri Health Solutions is seeking a highly skilled Bilingual Patient Service Representative to join our team. As a Patient Advocate, you will work closely with our hospital clients, patients, and team members to ensure seamless communication and eligibility determination.

Key Responsibilities
  • Meet with under-insured or uninsured patients to explore and identify all possible eligibility program solutions/options
  • Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
  • Interview patients; conduct analysis of potential reimbursement, and determine eligibility
  • Introduce services, set expectations for process and communication to ensure patient understanding
  • Partner with patients to ensure patient understanding of process and assist with any questions during the application process
  • Obtain and manage all needed forms from patients, and follow up throughout process
  • Identify any additional patient needs and direct them to appropriate agencies for assistance
  • Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in systems
  • Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
  • Provide strong client service and collaboration with the team
  • Understand and agree to role-specific information security access and responsibilities
  • Ensure safety and confidentiality of data and systems by adhering to the organization's information security policies
  • Read, understand and agree to security policies and complete all annual security and compliance training
Requirements
  • 2+ years customer service experience
  • Must be fluent in Spanish (speak, read, write)
  • Must be able to work onsite at hospital facility
  • Must be able to work: Sun-Thurs 8:00 am - 4:30 pm
  • Outstanding communication skills and desire to provide excellent customer service
  • A strong concept of patient advocacy and the desire to help someone every day
  • A strong work ethic, ability to work independently while making a difference
  • Strong computer skills and the ability to multitask while working in a fast-paced environment
  • A positive outlook and eagerness to learn
  • Consistent punctuality and attendance
  • Healthcare experience, patient contact experience a strong plus
What We Offer

Centauri Health Solutions offers a competitive compensation package, comprehensive benefits, and opportunities for growth and development. We are an equal opportunity employer and provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.



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