Front Desk Associate

3 days ago


Grand Rapids, Michigan, United States Drury Hotels Full time

Job Summary:

We are seeking a highly organized and friendly Front Desk Associate to join our team at Drury Hotels. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling front desk operations, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle room assignments, and maintain accurate records.
  • Process payments, handle cash and credit transactions, and maintain a high level of accuracy.
  • Assist with breakfast and evening Kickback service, including food preparation, setup, and cleanup.
  • Monitor guest satisfaction and resolve any issues or concerns in a timely and professional manner.
  • Perform other duties as assigned by management, such as answering phones, responding to emails, and completing tasks as needed.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and credit transactions.

What We Offer:

  • A competitive hourly rate.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for career growth and advancement.
  • A fun and dynamic work environment.


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