Front Desk Customer Service Representative

3 days ago


Grand Rapids, Michigan, United States Goldfish Swim School Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing transactions, and ensuring a positive experience for our students and families.

Key Responsibilities
  • Provide exceptional customer service to students, parents, and team members
  • Process transactions, including sales and registration
  • Manage front desk operations, including checking in students and preparing lesson schedules
  • Resolve account matters and communicate with guests
  • Maintain a clean and organized front desk area
  • Update informational displays with accurate and timely promotions and literature
  • Monitor snack area and provide guidance to snack shack staff
  • Participate in cross-training and substitute in other roles as needed
  • Act as a Goldfish Swim School ambassador, providing a Golden Experience to our students, families, and team members
  • Enforce safety rules and regulations to prevent accidents and administer first aid when necessary
Requirements
  • Ability to work with children
  • Problem-solving and creative thinking skills
  • Excellent communication and organizational skills
  • Ability to pass background examinations
Work Environment

Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. We are committed to providing a safe and healthy environment for our students, parents, and team members.

Our Core Values
  • We go above and beyond with every detail to create a GOLDEN Experience
  • We believe in nurturing a culture that provides WOW Customer Service
  • We do the right things, make the right decisions, and treat people with Integrity, Compassion, and Trust
  • We meet and exceed expectations, so you see Extraordinary Results
  • We make a big deal about life's accomplishments by remembering to Celebrate


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