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Night Auditor

2 months ago

Grand Rapids, Michigan, United States Concord Hospitality Full time
Job Description

Job Title: Night Auditor - Front Desk

Job Summary:

We are seeking a highly skilled and detail-oriented Night Auditor to join our Front Desk team at Concord Hospitality. As a Night Auditor, you will be responsible for providing exceptional customer service, processing transactions, and ensuring the smooth operation of our hotel's front desk during non-traditional hours.

Key Responsibilities:

  • Process credit card transactions and other payments for the day
  • Handle phone calls, transfer reservations, and perform other administrative tasks
  • Verify, balance, and review hotel room availability
  • Perform check-in and check-out procedures
  • Administer guest payment policies and identify errors from the day shifts
  • Prepare folios for departing guests
  • Maintain the lobby appearance and assist with breakfast setup
  • Be knowledgeable about hotel emergency procedures

Why Work with Us:

At Concord Hospitality, we value our associates and strive to create a positive work environment. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We offer competitive wages, comprehensive benefits, and opportunities for career advancement.

Requirements:

  • High school diploma or equivalent required
  • Previous experience in a front desk or auditing role preferred
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team