Technical Support Specialist
2 weeks ago
Position Title:
IT Support Analyst
Location:
Remote (Onsite visit required for equipment pickup)
Work Schedule:
Monday to Friday, 8:00 AM – 5:00 PM EST
Role Overview:
The IT Support Analyst is responsible for:
- Conducting thorough evaluations of current processes to enhance operational efficiency through standardization, optimization, and simplification.
- Providing strategic recommendations for business operations that align with the company's goals and facilitate integration across various departments.
- Coordinating changes in business processes and supporting the implementation of system solutions.
- Executing a comprehensive range of standard professional tasks, escalating complex issues to appropriate personnel.
- Identifying and resolving intricate challenges while employing problem-solving techniques to navigate diverse situations.
- Exhibiting extensive knowledge in the field by successfully completing moderately complex assignments and applying advanced understanding of fundamental concepts and practices.
- Demonstrating familiarity with the organization's operational practices and challenges, including an understanding of Service Level Agreements.
- Upholding the highest standards of integrity and confidentiality regarding employee, customer, and corporate information.
- Performing additional responsibilities as assigned.
Qualifications:
- A minimum of 5 years of experience in end-user support, showcasing exceptional customer service abilities.
- Proficient in ServiceNow.
- Experience with Microsoft 365 applications, including Outlook and OneDrive.
- High School Diploma or GED is required; an Associate's or Bachelor's Degree, or relevant vocational training or IT Support Certification is preferred.
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