Technical Support Specialist

2 weeks ago


Rochester Hills, Michigan, United States A-Line Staffing Solutions Full time
Job Overview

Position: IT Support Analyst

Company: A-Line Staffing Solutions

Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST

Role Summary:

The IT Support Analyst is responsible for:

  • Conducting thorough evaluations of current processes to enhance operational efficiency through standardization, optimization, simplification, or other methodologies.
  • Providing recommendations for business workflows that align with the strategic vision; facilitating integration of processes across various departments.
  • Coordinating changes in business processes and aiding in the implementation of system solutions.
  • Executing a comprehensive range of standard tasks within the professional domain, escalating complex or atypical issues as necessary.
  • Identifying and addressing intricate challenges while employing problem-solving techniques to manage most scenarios.
  • Exhibiting and utilizing extensive knowledge in the field by successfully completing moderately complex tasks, applying a deep understanding of fundamental concepts, practices, and procedures relevant to specific areas of expertise.
  • Demonstrating awareness of the organization's operational practices and challenges, with a grasp of Service Level Agreements.
  • Upholding the highest standards of integrity and confidentiality regarding employee, customer, and corporate information.
  • Performing additional responsibilities as assigned.

Qualifications:

  • A minimum of 5 years of experience in supporting end-users, showcasing exceptional customer service abilities.
  • Proficient experience with ServiceNow is essential.
  • Familiarity with Microsoft 365, including Outlook and OneDrive, is required.
  • A high school diploma or GED is mandatory; an Associate's or Bachelor's Degree, or relevant vocational training or Information Technology Support Certification is preferred.


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