Healthcare Administrative Associate I

1 week ago


Morristown, Tennessee, United States Atlantic Health System Full time

Position Overview:

The Medical Office Associate I plays a vital role in ensuring smooth operations within the healthcare environment, particularly in the AMG Women's Heart Program. This position is essential for delivering exceptional service to patients and supporting the overall efficiency of the medical office.

Key Responsibilities:

  • Communication Skills: Exhibit strong interpersonal, written, and verbal communication abilities to effectively interact with a diverse patient population.
  • Administrative Proficiency: Demonstrate expertise in patient registration, appointment scheduling, and managing electronic medical records (EMR). This includes handling phone notes and indexing documents accurately.
  • Experience Requirements: Prior experience in a medical office, customer service, or administrative role is essential. A minimum of 2 years is preferred for candidates applying for the Medical Office Specialist II level.
  • Operational Functions: Manage reports and perform various office tasks using standard office equipment such as photocopiers, PCs, and scanners.
  • Decision-Making: Utilize available resources to make informed decisions that positively impact patients, visitors, and staff while maintaining sound business practices.
  • Front Desk Management: Oversee front desk operations and serve as a resource for other Medical Office Specialists.
  • Appointment Management: Schedule, reschedule, and cancel patient appointments and procedures, ensuring adherence to departmental guidelines.
  • Phone Etiquette: Handle incoming calls promptly and professionally, utilizing appropriate telephone etiquette.
  • Patient Registration: Greet patients upon arrival and accurately collect time-of-service payments.

Qualifications:

Required:

  • High school diploma or GED equivalent.

Preferred:

  • Prior experience in a medical office or similar setting.
  • Experience in managing surgical scheduling, authorizations, referrals, and inventory control.
  • Bachelor's degree is preferred.
  • Expertise in computer systems and familiarity with medical terminology, insurance processes, and EMR systems.


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