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Healthcare Office Coordinator I

2 months ago

Morristown, Tennessee, United States Atlantic Health System Full time

Position Overview

The Medical Office Associate I plays a crucial role in the efficient operation of a healthcare facility, focusing on patient interaction and administrative support.

Key Responsibilities:

  • Handles incoming calls and manages phone inquiries
  • Welcomes patients and ensures a positive experience
  • Coordinates appointment scheduling and confirmations
  • Inputs patient demographics and essential information into the system
  • Confirms insurance eligibility, completes necessary documentation, and collects co-payments
  • Maintains accurate cash balances
  • Updates and manages schedules within the Electronic Medical Records (EMR) system, processes pre-certifications, authorizations, referrals, and medical record requests
  • Performs additional related tasks as required

Qualifications

Required:

  • High School Diploma or equivalent experience

Preferred:

  • Strong verbal and written communication abilities
  • Customer and employee-focused mindset with proven multitasking skills
  • Familiarity with Microsoft Office applications