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Healthcare Administrative Associate I

2 months ago

Morristown, Tennessee, United States Atlantic Health System Full time

Position Overview:

The Medical Office Associate I plays a crucial role in the operational efficiency of the healthcare environment, ensuring a seamless experience for patients and staff alike.

Key Responsibilities:

  • Communication Skills: Exceptional interpersonal, written, and verbal communication abilities are essential for engaging with a diverse patient population.
  • Operational Proficiency: Demonstrated expertise in patient registration, appointment scheduling, and electronic medical record (EMR) management.
  • Experience: Previous involvement in a medical practice or administrative office is necessary. A minimum of two years in a similar capacity is preferred for higher-level roles.
  • Office Equipment: Proficient in utilizing standard office machinery, including photocopiers, PCs, and fax machines.
  • Decision-Making: Ability to make informed decisions that enhance patient and visitor experiences while maintaining effective business practices.
  • Front Desk Management: Responsible for overseeing front desk operations and serving as a resource for other medical office specialists.
  • Appointment Management: Efficiently schedules, reschedules, and cancels patient appointments, ensuring optimal use of resources.
  • Phone Etiquette: Manages incoming calls promptly and professionally, employing appropriate telephone etiquette.
  • Patient Registration: Welcomes patients upon arrival and accurately processes time-of-service payments.

Qualifications:

Required:

  • High school diploma or GED equivalent.

Preferred:

  • Prior experience in a medical office or similar setting.
  • Experience in managing reports, surgical scheduling, and maintaining supply inventories.
  • Bachelor's degree is advantageous.
  • Expertise in computer systems and familiarity with medical terminology and insurance processes.