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Dog Wellness and Safety Expert

2 months ago

Reston, Virginia, United States Scenthound Full time
About the Position

The Scenter Manager is a vital role at Scenthound, requiring strong leadership, sales expertise, and exceptional customer service skills. This position demands:

  • Management experience
  • Customer service experience (retail, restaurant)
  • Physical stamina to stand for long periods and lift up to 70 pounds
  • Reliable transportation
  • Ability to work in a smoke-free environment
Key Responsibilities

The successful Scenter Manager will:

  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to the team
  • Identify and address team needs to maintain Scenter operations
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations and resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices
Requirements and Qualifications

The ideal candidate will possess:

  • Effective communication with team members and dog parents
  • Leadership, coaching, and mentorship skills
  • Recruiting, hiring, and team management expertise
  • Problem-solving and attention to detail
  • Time-management and computer/technology proficiency
  • Accountability and a commitment to high-quality service
Compensation and Benefits

The Scenter Manager will receive a competitive salary of $45,000.00 per year, along with a comprehensive benefits package.