Sales Department Clerk

3 weeks ago


Los Angeles, California, United States Mattel, Inc Subsidiaries Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Department Clerk to join our team at American Girl Retail in Los Angeles, California. As a Sales Department Clerk, you will be responsible for providing exceptional sales assistance to our customers, handling multiple customers effectively, and meeting customer merchandise and service needs by sharing product knowledge and answering questions.

Key Responsibilities
  • Approach, acknowledge, and assist customers promptly, handling multiple customers effectively.
  • Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
  • Share information on store events, promotions, and activities with customers.
  • Promptly and accurately process all point-of-sale transactions.
  • Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
  • Communicate merchandise and service needs to management on a timely basis.
  • Provide assistance to accomplish team and company goals.
Requirements
  • Sales experience in the specialty retail or service industry is preferred.
  • Must possess basic computer skills, with some experience using a POS System, preferable.
  • Must be willing to work a flexible retail schedule, including days, nights, and weekends.
About Mattel, Inc. Subsidiaries

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT), a leading global toy and family entertainment company. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA, and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies.

Mattel is recognized as a Great Place to Work and as one of Fast Company's Best Workplaces for Innovators in 2022. We are committed to building a diverse and inclusive workplace, where every member of our team feels respected, included, and heard.



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