Referral Department Supervisor

4 weeks ago


Los Angeles, California, United States To Help Everyone Health & Wellness Centers Full time
Job Summary

We are seeking a highly skilled Referral Department Supervisor to oversee the daily operations of our Referral Department. This individual will be responsible for supervising a team of Referral Clerks/Coordinators, ensuring compliance with required timelines, and promoting a team-based approach to delivering quality care.

Key Responsibilities:

  • Supervise Referral Clerks/Coordinators, including daily assignments, attendance, performance evaluations, and new hire training.
  • Ensure departmental daily operations, including referrals submission and processing, to ensure compliance with required timelines.
  • Enter and process referrals based on assigned providers or department needs, ensuring timely submission and patient communication.
  • Serve as the primary contact/liaison for the Referrals Department.
  • Promote a positive working relationship with community agencies, external and internal stakeholders.
  • Collaborate with the department to develop, implement, and comply with departmental goals and quality improvement activities.
  • Ensure all referrals/authorizations are processed within the required timeframe based on urgency.
  • Communicate with providers, clinical and non-clinical support staff, and other departments on updates pertaining to referral submission/follow up.
  • Assist with the development, implementation, and compliance of departmental goals, policies, procedures, budgets, and reporting tools.
  • Personnel management, including personnel qualification requirements recommendation, drafting procedure manuals, conducting in-service programs, and implementation/validation of record and reporting systems.
  • Facilitate daily/weekly huddle and monthly department meeting to provide updates, changes, and feedback loop with the Referrals Department.
  • Report progress, operational issues, process improvement, and incidents/grievances to Chief Operations Officer monthly and on as needed basis.
  • Participate and provide department performance/update in monthly QI/QA meetings, and other meetings as required.

Requirements:

  • High school graduate or equivalent.
  • Computer proficiency required, EMR user experience highly desirable.
  • Excellent organizational skills, oral and written communication skills.
  • A valid California Driver's license and access to insured automobile.
  • Two or more years of experience working in a professional setting, healthcare related and/or supervisory experience, FQHC experience preferred.
  • Ability to work with population of diverse cultural, educational, social, and economic backgrounds.
  • Bilingual in English/Spanish preferred.

About Us:

T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles, providing high-quality, low-cost healthcare and preventative education for all. We are an Equal Opportunity Employer.



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