Referral Department Supervisor
4 weeks ago
We are seeking a highly skilled Referral Department Supervisor to oversee the daily operations of our Referral Department. This individual will be responsible for supervising a team of Referral Clerks/Coordinators, ensuring compliance with required timelines, and promoting a team-based approach to delivering quality care.
Key Responsibilities:
- Supervise Referral Clerks/Coordinators, including daily assignments, attendance, performance evaluations, and new hire training.
- Ensure departmental daily operations, including referrals submission and processing, to ensure compliance with required timelines.
- Enter and process referrals based on assigned providers or department needs, ensuring timely submission and patient communication.
- Serve as the primary contact/liaison for the Referrals Department.
- Promote a positive working relationship with community agencies, external and internal stakeholders.
- Collaborate with the department to develop, implement, and comply with departmental goals and quality improvement activities.
- Ensure all referrals/authorizations are processed within the required timeframe based on urgency.
- Communicate with providers, clinical and non-clinical support staff, and other departments on updates pertaining to referral submission/follow up.
- Assist with the development, implementation, and compliance of departmental goals, policies, procedures, budgets, and reporting tools.
- Personnel management, including personnel qualification requirements recommendation, drafting procedure manuals, conducting in-service programs, and implementation/validation of record and reporting systems.
- Facilitate daily/weekly huddle and monthly department meeting to provide updates, changes, and feedback loop with the Referrals Department.
- Report progress, operational issues, process improvement, and incidents/grievances to Chief Operations Officer monthly and on as needed basis.
- Participate and provide department performance/update in monthly QI/QA meetings, and other meetings as required.
Requirements:
- High school graduate or equivalent.
- Computer proficiency required, EMR user experience highly desirable.
- Excellent organizational skills, oral and written communication skills.
- A valid California Driver's license and access to insured automobile.
- Two or more years of experience working in a professional setting, healthcare related and/or supervisory experience, FQHC experience preferred.
- Ability to work with population of diverse cultural, educational, social, and economic backgrounds.
- Bilingual in English/Spanish preferred.
About Us:
T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles, providing high-quality, low-cost healthcare and preventative education for all. We are an Equal Opportunity Employer.
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