Client Experience Manager
2 weeks ago
Juvly Aesthetics is seeking a highly skilled Client Experience Lead to join our team. As a key member of our leadership team, you will be responsible for leading a virtual concierge experience in our spas, inspiring your team through Juvly culture and values to ensure our company vision and objectives are met.
Key Responsibilities- Develop and train the virtual client support team to deliver outstanding service standards and operational efficiencies.
- Oversee client intake, phone calls, and lead funnel management to drive business growth.
- Assist and monitor the client experience team's ability to convert leads into booked appointments.
- Implement strategies to grow the business by leveraging guest loyalty programs, events, service and product knowledge, and more.
- Lead a coaching culture where everyone is recognized for their success and provided feedback on areas to grow.
- Utilize data to monitor KPIs and drive continuous improvements initiatives.
- Make recommendations and execute recruitment and retention within the virtual team to maintain operational excellence.
- 3+ years of retail, sales, or spa experience.
- Proven experience in managing and optimizing operational processes with a virtual customer support team.
- Ability to motivate, develop, and inspire a team to be their best self.
- Demonstrated passion for excellent client service and experiential retail/service.
- Comfortable virtually educating clients regarding products and services.
- Strong problem-solving ability with a data-driven mindset.
- Proficient in CRM tools and business software usage.
- $50,000-$60,000 annual salary.
- Medical, Dental, Vision, Life Insurance.
- 401k.
- Generous Staff Treatment Program.
- Paid Time Off.
- Paid Holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas.
Juvly Aesthetics is a national brand with eleven locations led by a world-class Medical Director. We are committed to unwavering quality and innovation in the aesthetics industry.
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Client Experience Manager
1 week ago
Dallas, Texas, United States Juvly Full timeJob OverviewJuvly Aesthetics is seeking a highly skilled Client Experience Lead to join our team. As a key member of our leadership team, you will be responsible for leading a virtual concierge experience in our spas, inspiring your team through Juvly culture and values to ensure our company vision and objectives are met.Key ResponsibilitiesDevelop and train...
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