Client Experience Manager

2 weeks ago


Dallas, Texas, United States Juvly Full time
Job Overview

Juvly Aesthetics is seeking a highly skilled Client Experience Lead to join our team. As a key member of our leadership team, you will be responsible for leading a virtual concierge experience in our spas, inspiring your team through Juvly culture and values to ensure our company vision and objectives are met.

Key Responsibilities
  • Develop and train the virtual client support team to deliver outstanding service standards and operational efficiencies.
  • Oversee client intake, phone calls, and lead funnel management to drive business growth.
  • Assist and monitor the client experience team's ability to convert leads into booked appointments.
  • Implement strategies to grow the business by leveraging guest loyalty programs, events, service and product knowledge, and more.
  • Lead a coaching culture where everyone is recognized for their success and provided feedback on areas to grow.
  • Utilize data to monitor KPIs and drive continuous improvements initiatives.
  • Make recommendations and execute recruitment and retention within the virtual team to maintain operational excellence.
Requirements
  • 3+ years of retail, sales, or spa experience.
  • Proven experience in managing and optimizing operational processes with a virtual customer support team.
  • Ability to motivate, develop, and inspire a team to be their best self.
  • Demonstrated passion for excellent client service and experiential retail/service.
  • Comfortable virtually educating clients regarding products and services.
  • Strong problem-solving ability with a data-driven mindset.
  • Proficient in CRM tools and business software usage.
What We Offer
  • $50,000-$60,000 annual salary.
  • Medical, Dental, Vision, Life Insurance.
  • 401k.
  • Generous Staff Treatment Program.
  • Paid Time Off.
  • Paid Holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas.
About Juvly Aesthetics

Juvly Aesthetics is a national brand with eleven locations led by a world-class Medical Director. We are committed to unwavering quality and innovation in the aesthetics industry.



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