Client Services Representative

15 hours ago


Dallas, Texas, United States Allied Stone, Inc. Full time
About the Role

This position is responsible for delivering exceptional service to our clients post installation. This role requires a strong customer-centric approach, effective communication skills, and collaboration with internal teams to ensure client satisfaction in every interaction.

Key Responsibilities
  • Ensure a positive and professional client service experience.
  • Manage client inquiries and direct client complaints or complex queries to relevant departments in a timely manner.
  • Provide clients with technical assistance with products and services.
  • Expedite serious issues to management toward prompt resolution.
  • Build positive client relations by checking in regularly and following up on active processes.
  • Maintain client records and document processes.
  • Identify potential client services concerns and facilitate proactive intervention steps.
  • Stay up-to-date on new products and emerging trends in client services.
  • Recommend product improvements based on client services feedback.
Requirements
  • HS Diploma or Equivalent
  • Experience in a client-facing role with a strong focus on customer satisfaction.
  • Knowledge of CRM software
Preferred Qualifications
  • Associates Degree
  • Exceptional customer service and interpersonal skills.
  • Effective communication and problem-solving abilities.
  • Detail-oriented with a focus on delivering accurate and efficient solutions.
  • Ability to collaborate effectively with cross-functional teams.
About Allied Stone, Inc.

A trusted industry leader with over 20 years of experience, Allied Stone provides our clients with high-quality stone fabrication, delivered with exceptional customer service. Along the way, we have fostered long-lasting partnerships with major suppliers to ensure that we can provide consistent quality at competitive prices. With a team of trendsetting designers, skilled craftsmen, and cutting-edge technology, we create a seamless client experience that results in unrivaled finished spaces.

What We Offer
  • Competitive salaries and comprehensive benefits
  • On-going learning opportunities within a diverse, inclusive, and rewarding work environment
  • Allied Stone is an Equal Employment Opportunity Employer


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