Client Experience Associate

2 weeks ago


Dallas, Texas, United States Farther LLC Full time
About Farther LLC

Farther LLC is a rapidly growing Registered Investment Advisor (RIA) that combines expert advisors with cutting-edge technology to deliver a comprehensive, tailored wealth management experience.

Job Summary

We are seeking a highly skilled Client Experience Associate to join our Clients Concierge team. As a Client Experience Associate, you will play a pivotal role in helping individuals connect with financial advisors nationwide. Your ability to efficiently connect people with advisors will be vital to our success.

Key Responsibilities
  • Interact with consumers via phone, email, SMS text, and live chat to guide clients through the process of meeting with financial advisors.
  • Proactively call users expressing interest in speaking with financial advisors to schedule meetings and manage all meeting logistics.
  • Utilize people skills and scripted talking points to deliver personalized service and communicate challenges to the team to help improve processes.
  • Record all customer interactions and outcomes in our internal CRM and meet personal/team qualitative and quantitative targets.
  • Drive innovation by providing thoughtful feedback and contribute to the success of a venture-backed, rapidly growing firm.
Requirements
  • Strong communication skills and a pleasant phone presence.
  • 2+ years of financial services phone sales experience.
  • Organized, detail-oriented, and excellent time-management skills.
  • Ability to learn and quickly adapt based on user and business needs.
  • Willingness to work independently with minimal supervision.
  • Comfortable working in a fast-paced, high-growth startup environment.
  • Familiarity with using CRM systems.
Benefits
  • Competitive salary and benefits package.
  • Opportunity to work with a talented team of professionals.
  • Drive the success of a venture-backed, rapidly growing firm.
  • Vast career growth opportunities aligned with Farther's expanding needs.


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