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Pet Care Manager

2 months ago

Dallas, Texas, United States LLFO PET MANAGER LLC Full time
Job Overview

We are seeking a highly motivated and experienced Pet Care Manager to join our team at LLFO PET MANAGER LLC. As a key member of our management team, you will be responsible for ensuring the highest standards of pet care and customer service in our Dogtopia store.

Key Responsibilities
  • Pet Care and Safety
    • Maintain a clean and safe environment for our furry friends, adhering to Dogtopia's safety and cleaning standards.
    • Monitor and address any behavior issues, working with team members to develop action plans and ensure a positive experience for all pets.
  • Team Management
    • Lead by example, coaching team members on contributing to a positive team-oriented culture and promoting a fun, fast-paced work environment.
    • Develop and implement effective schedules, minimizing overtime and ensuring optimal staffing levels.
  • Customer Service and Presentation
    • Set the example for exceptional customer service, ensuring a welcoming and professional experience for all clients.
    • Maintain a neat and organized front desk area, promoting a positive first impression.
  • Financial and Administrative
    • Manage groomers, including quality control, safety, schedules, and client records.
    • Develop and implement strategies to grow revenue, including up-selling and utilizing dog evaluations.
Requirements
  • Qualifications
    • Must love dogs and be able to spend up to 100% of work time standing.
    • Ability to work flexible days and hours, including holidays and weekends.
    • Strong customer service skills and ability to manage and motivate staff.
  • Personal Characteristics
    • Detail-oriented, quick-thinking, and emotionally intelligent.
    • Outgoing, enthusiastic, and willing to take charge of their team to achieve success.
What We Offer
  • Competitive compensation package, including hourly rate and benefits.
  • Opportunities for professional growth and development.
  • A fun, fast-paced work environment with a passionate team.