Client Services Representative
1 day ago
This position is responsible for delivering exceptional service to our clients post installation. This role requires a strong customer-centric approach, effective communication skills, and collaboration with internal teams to ensure client satisfaction in every interaction.
Key Responsibilities- Ensure a positive and professional client service experience.
- Manage client inquiries and direct client complaints or complex queries to relevant departments in a timely manner.
- Provide clients with technical assistance with products and services.
- Expedite serious issues to management toward prompt resolution.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and document processes.
- Identify potential client services concerns and facilitate proactive intervention steps.
- Stay up-to-date on new products and emerging trends in client services.
- Recommend product improvements based on client services feedback.
- HS Diploma or Equivalent
- Experience in a client-facing role with a strong focus on customer satisfaction
- Knowledge of CRM software
- Associates Degree
- Exceptional customer service and interpersonal skills
- Effective communication and problem-solving abilities
- Detail-oriented with a focus on delivering accurate and efficient solutions
- Ability to collaborate effectively with cross-functional teams
A trusted industry leader with over 20 years of experience, Allied Stone provides our clients with high-quality stone fabrication, delivered with exceptional customer service. Along the way, we have fostered long-lasting partnerships with major suppliers to ensure that we can provide consistent quality at competitive prices. With a team of trendsetting designers, skilled craftsmen, and cutting-edge technology, we create a seamless client experience that results in unrivaled finished spaces.
What We Offer- Competitive salaries and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive, and rewarding work environment
- Allied Stone is an Equal Employment Opportunity Employer
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